SME Development & Segmentation Manager
Bank Al Jazira
مجموع سنوات الخبرة :22 years, 11 أشهر
Commercial Banking Services (CBS) ► Corporate & Institutional Banking Group (CIBG) .
• Deliver innovative segment & product initiatives.
• Monitor transaction cost patterns within target segment & recommend ways to reduce it.
• Define features of value proposition for assigned segment.
• Manage & monitor project activities.
• Map products (new & existing) to value propositions.
• Work with all business units of the bank to provide added-value services to our client base.
• Ensure full compliance with SAMA guidelines / regulations.
• Ensure full compliance with internal rules & guidelines.
• Identify development areas & lead own learning / development.
• Build healthy working relationship with key partners.
• Ensure the efficiency of business & related systems quality.
• Ensuring full familiarity with relevant market developments (customer/competition).
• Ensure all project actions are delivered within agreed scope & timeline.
• Identify & address customer needs & expectations.
• Ensure product is effectively managed for all the targeted customers.
• Monitor customer complaints.
• Maintain the customer segmentation strategy.
• Ensure innovativeness & competitiveness in all products.
Commercial Banking Services (CBS) ► Corporate & Institutional Banking Group (CIBG) .
• Prepare reports as required.
• Focus on generating commercial loan referrals.
• Monitor and stay abreast of business activities within the appropriate network, making recommendations for improvement and development where necessary to the management.
• Review and evaluate progress against business delivery targets.
• Assist in developing, researching, compiling and analyzing supporting data.
• Perform administrative duties requiring attention to detail and analysis.
• Work with other management staff to determine and implement specific technical needs and priorities of an organization.
• Key contributor to organizing both external and internal audits/reviews in addition to driving remediation efforts resulting from issuance of final reports.
• Provide reasonable time estimates and complete assigned tasks in a timely manner with a high level of quality for the team.
• Manage the multiple facets of dynamic groups including planning, prioritizing, and scheduling, coaching and conflict resolution.
Commercial Banking Services (CBS) ► Corporate & Institutional Banking Group (CIBG) .
• Facilitate marketing of commercial banking service and products, develop direct relationship with customers Recommend more products, and provide business advice that will benefit the business client.
• Focus on generating commercial loan referrals.
• Develop internal and external strategic partnerships to aid in the overall relationship building with our clients to offer financial solutions.
• Present alternative business solutions to various situations
• Make joint calls with business partners to develop new business and increase or retain relationship with existing customers.
• Make productive referrals to business partners for banking services.
• Develop and deliver a strong pipeline of new businesses and/or SME clients for the Bank.
• Identification of new business opportunities from existing relationships.
• Studies the commercial banking industry and specific markets related to her corporate business accounts.
• Recommend more products and provide business advice that will benefit the business client.
• Gain and implement new business opportunities for our client whilst maximizing revenue and margin for our client.
• Assist in the development of team members through training and coaching.
@ Commercial Business Services (CBS) SME, (CIBG) Corporate & Institutional Banking Group.
•To establish and pro-actively develop a portfolio of multi-national SME clients in order to generate incremental revenues for the Bank.
•Recommend more products and provide business advice that will benefit the business client.
•Uses a broad set of financial analysis skills to identify the capital needs of the SME client.
•Studies the commercial banking industry and specific markets related to her corporate business accounts.
•Develop and deliver a strong pipeline of new businesses and/or SME clients for the Bank.
•Identification of new business opportunities from existing relationships.
•Manage the SME relationships professionally with credit responsibility and accountability.
•Preparing Management Risk Assessment (MRA) and Risk Rating for customers on (Moody’s System) respectively.
•Preparing call reports for new and existing customers.
•Soliciting new clients and promoting cross selling of the bank’s products.
•Performing periodic financial analysis.
•Fulfillment of all the documents concerning clients’ credit facilities.
•Respond to clients’ general inquiries and complaints also handling their daily operational transactions.
@ Office of Strategic Management, (CIBG) Corporate & Institutional Banking Group.
•Monitor, direct and compile, plus quality & integrity assure then issue CBG Financial reports indicating P&L & budgetary expenses and variances.
•Manage CBC Operational Risk and ensure regulatory.
•Manage all CBG/CBC costs and other related operational expenditures within allocated budgets, as applicable, without compromising integrity and/or quality.
•Issue accurate and targeted financial performance and budgetary performance reports to CBG management.
•Provide specific financial and budgetary performance information to CBG management when and as requested, including sector, customer, facility, and asset portfolio analysis, P&L statements, expense ratios and claims, etc.
•Identify operational risk indicators, margins, levels and types, as per Basel II standards.
•Collect, analyze and report on Operational Risk data from all areas of CBG/CBC.
•Ensure that all operations are in conformity with regulatory limitations, requirements, and mandates, apprize management of any deficiencies and/or shortcomings, and recommend corrective action.
@ (CIBG) Corporate & Institutional Banking Group.
•Sign on behalf of Bank Aljazira on all financial deals documents.
•Auditing and reviewing credit deals and operations.
•Preparing all MIS reports for Central Region.
@ (CIBG) Corporate & Institutional Banking Group - Central Region
@ Cash Center for Central Region & Olaya Branch, (RBG) Retail Banking Group.
@ Sitten Branch & King Fahad Road Branch, (RBG) Retail Banking Group.
@ Management Training Program, (RBG) Retail Banking Group.
@ TAKAFUL department (Life Insurance).
•Preparing Personal Financial Plans.
•Selling Takaful insurance policies.