Cloud Identity Support Engineer
Microsoft
Total years of experience :10 years, 9 Months
Key responsibilities and contributions in providing technical support
for the Azure Identity Team Responsible for the customer support
experience with Microsoft:
Own, troubleshoot, and solve customer technical issues, using
collaboration, troubleshooting best practices, and transparency within
and across teams (e.g. swarming)
Being an asset by engaging in knowledge sharing and technical
swarming
Being creative and flexible while maintaining a drive for change
within the organization by engaging in extra activities which utilize
other technical abilities outside of the Cloud Identity Support Engineer
role.
Strong organizational skills including the ability to manage multiple
communication channels, incident reports, organize and conduct
effective meetings in order to provide a solution in a timely manner
Experience with providing solutions for the following technologies:
Azure Fundamentals (Cloud Concepts, Azure Networking - E.g.
Creating subnets, Azure Compute - E.g. creating/provisioning Azure
Virtual Machines)
Azure Resource Management: Subscriptions / Licenses, Role Based
Access Control, User / Administrator Roles
Azure Active Directory Fundamentals (eg: User, Group, Domain
Management).
Managed Identity (Password Hash Sync / Pass Through
Authentication) vs Federated Identity
Hybrid Identity Solutions
Azure AD Connect setup and troubleshooting.
Configuring and managing user sign-in options and federated /
managed identities
Directory Synchronization Concepts.
Azure AD Connect Health ( Sync, AD DS, AD FS ).
Windows Active Directory Services (including ADDS, Auth Protocols,
FSMO Roles, Replications, Group Policies, User Profiles, etc.)
Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP,
etc)
Office 365 Management
Privileged Identity Management
Provisioning to SaaS Applications
Azure AD provisioning/SCIM - inbound/outbound
PowerShell scripting and commands
Tools (Network trace - netmon /Wireshark, Fiddler)
Define and determine the most effective countermeasures to protect the
environment against cybersecurity threats.
IT Senior Consultant
Example about companies and organization from our customer:
Implement Information Security Management System includes all
required information security policies such as: gap analysis, risk
assessment, risk treatment, business continuity, high availability,
disaster recovery, access control, physical security, etc.
Define and determine the most effective countermeasures to protect the
environment against cybersecurity threats
Plan, lead and follow-up on a management system audit in accordance
with ISO 27001.
Analyze, validate, and monitor security logs, events and reports from
various sources (Vulnerability Scanning, Anti-Malware, etc.).
Implement security controls to protect customer’s private information,
intellectual property, down time, loss of revenues, financial
information, reputation and loss of business.
Safeguards intellectual property and ensures compliance by protecting
sensitive data on premises, in the cloud, or at the endpoints by
configuring McAfee Data Loss Prevention or by encrypt the data.
Working with FortiGate firewalls, Forti Analyzer through creating
policies, configure HA and enable security features, plus making
required configurations.
Develop and coordinate project directions and schedules to maximize
benefits and minimize impacts on organization Data Centers and
infrastructure. Moreover, delivering the value to stockholders in
service continual improvement processes.
Design and architect competitive techno-commercial solutions in the
Enterprise Infrastructure Solution - Full Redundancy, Security,
Networking, Datacenter Domain and Disaster Recovery sites.
Analyze, design, implement, deploy, develop, validate and evaluate
Microsoft products include Windows Servers, Domain Controllers,
Active Directory, in addition to Data centers and infrastructure.
Furthermore, provide the required security configurations and
procedures to protect networks and systems.
Strong system administration and infrastructure server administration
(E.g. Active Directory, DNS, DHCP, WDS, DFS, NLB, Clustering,
Virtualization, Backup Technologies, Azure Networking, Azure
Storage).
Create, manage and monitor cloud services such as: Virtual Machine,
Storage, Network, Backup, Web application, Database, Disaster
Recovery, etc.
Design, plan and implement Office 365 solutions.
Provide security solutions which able to protect the organization from
the most attack vectors such as Botnets, Malwares, Unpatched
OS/Software, VM / Cloud, internal users, social networking, etc.
Develop IT stuff skills to be aware of cybersecurity victors and how to
detect, prevent and dealing with it.
Conduct security awareness sessions for untechnical employees and IT
team.
Deploy and implement fully virtual environment using Microsoft
Hyper-V and VMware includes high availability and Fault tolerance.
Working with different backup solutions, Symantec Backup Exec 2015,
and Veeam Backup and Replication V9-5.
Configuring high availability solutions like: Network Load Balance
(NLB), DHCP Failover / Load balance, Hyper-V replication and
Failover Cluster.
Installing and configuring OS patch management system through
Windows Server Update Service (WSUS).
Configuring SQL server database and responsible for all associated
functions with the design, implementation and maintenance of SQL
Server databases including failover
IT Assistant Manager
• Management new branches (4 Site).
• Budgeting IT Department
• Analyzing and Configuring Network topology in one Branch, connecting Branches together with VPN (Site to Site) or (Clint to Site), Firewalls.
• Installation and Configuration VMware (Vcenter, Vsphere).
• Installing and configuring Servers hardware Like Dell, IBM.
• Installing and configuring Servers Software like DC, ADC, AD, DNS, DHCP, File Server, DB Server, RAS Server, WSUS Server, APP Server, Terminal Server, and Management Group Policy
• Working with windows server 2003, 2008 and 2012 environment and solving problems relating it.
• Management and Control ERP Systems.
• VLSC Management (Volume Licensing Service Center)
• Installing and configuring Backup Veeam & Replication.
• Installing, configuration and managing Antivirus applications for OS (Bitdefender, Kaspersky, Symantec)
• G Suite management and create users, groups and controlling.
• Installing, configuration and managing Antivirus Kaspersky for Android.
• Management Android and IOS by Kaspersky (sources location, block, create and delete business profile, alarm).
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Testing and evaluating new technology.
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
• Expert in Helpdesk support.
• Analyzing and monitoring infrastructure to show the problem and bugs with the best solution depended on the situation for the company.
• Management the projects with other department
• Management and control CCTV System.
Management new branches (8 Site)
* Project Management.
* ERP Consultant.
* VLSC Management (Volume Licensing Service Center)
* Installing and configuring Servers hardware Like Dell, IBM.
* Installing and configuring Servers Software like DC, ADC, AD, DNS,
DHCP, File Server, DB Server, RAS Server, WSUS Server, APP
Server, Terminal Server, and Terminal Server.
* Management Group Policy
* Working with windows server 2003, 2008 and 2012 environment and
solving problems relating it.
* Analyzing and Configuring Network topology in one Branch,
connecting Branches together with VPN, Firewalls.
* Management and Control ERP Systems like Accpac (SAGE 300),
MiRA (Hand Held), Service System (Ticket).
* Installing and configuring Backup Exec.
* Installing, configuration and managing Antivirus applications
(Bitdefender, Kaspersky, Symantec).
* Installing and configuring computer hardware, software, systems,
networks, printers and scanners.
* Testing and evaluating new technology.
* Rapidly establishing a good working relationship with customers and
other professionals, e.g., software developers.
* Expert in Helpdesk support.
* Analyzing and monitoring infrastructure to show the problem and bugs
with the best solution depended on the situation for the company.
* Management the projects with other department
* Management and control CCTV System.
Analyzing and Configuring Network topology.
* Installation and Configuration VMs.
* Installing and configuring Servers hardware Like Dell, IBM.
* Installing and configuring Servers Software like DC, ADC, AD, DNS,
DHCP, DB Server, WSUS Server, and Management Group Policy
* Management and Control ERP Systems.
* VLSC Management (Volume Licensing Service Center)
* Testing and evaluating new technology.
* Analyzing and monitoring infrastructure to show the problem and bugs
with the best solution depended on the situation for the company.
* Management the projects with other department
* Management and control CCTV System.
Installing and configuring computer hardware, software, systems,
networks, printers and scanners.
* Planning and undertaking scheduled maintenance upgrades.
* Investigating, diagnosing and solving computer software and
hardware faults
* Repairing equipment and replacing parts.
* Supervising junior engineering and technical staff
* Managing stocks of equipment, consumables and other supplies.
* Participates in development of client training programs by identifying
learning issues.
* Accommodates client disabilities by recommending devices and
techniques.
* Avoids legal challenges by monitoring compliance with service
agreements.
* Improves system performance by identifying problems; recommending
changes.
* Accomplishes information systems and organization mission by
completing related results as needed.
* Deliver service and support to end-users using and operating
automated call distribution phone software, via remote connection or
over the Internet.
* Interact with customers to provide and process information in
response to inquiries, concerns, and requests about products and
services;
* Research required information using available resources.
* Follow standard processes and procedures.
* Identify and escalate priority issues per Client specifications.
* Monitoring and maintaining computer systems and networks;
* Providing support, including procedural documentation and relevant
reports;
* Following diagrams and written instructions to repair a fault or set up
a system;
* Setting up new users' accounts and profiles and dealing with password
issues.
* Working continuously on a task until completion (or referral to third
parties, if appropriate);
* Rapidly establishing a good working relationship with customers and
other professionals, e.g., software developers;
* Testing and evaluating new technology;
* Organize ideas and communicate oral messages appropriate to
listeners and situations;
* Follow up and make scheduled call backs to customers where
necessary;
* Stay current with system information, changes and updates.
* Expert in Helpdesk support.
* Management and Control ERP System.
Installing and configuring computer operating systems and
applications.
* Installing, configuration and managing antivirus applications
(Bitdefender, Kaspersky).
* Replacing parts as required, providing support, including procedural
documentation. Following diagrams and written instructions to repair
a fault, set up a system or supporting the roll-out of new applications.
* Working with windows server 2003, 2008 and 2012 environment and
solving problems relating it.
* Configuring high availability solutions like: Network Load Balance
(NLB) and Failover cluster as business needs.
* Manage the backup and restore process with different backup solutions
(Acronis 2011) and troubleshooting related problems and soling it.
* Installing and managing Windows Server Update Service (WSUS).
* Manage hardware and software upgrade implementation.
* Do critical software upgrades and updates (Windows, Antivirus …etc).
* Monitoring and maintaining computer systems and networks.
* Troubleshooting system and network problems, diagnosing, and
solving hardware/software faults.
* Also i was Responsible of network contains servers and 18 laps
contains 450 pcs.
* Expert in Helpdesk support.
Responsible of troubleshooting software and hardware Problems relating
the IT OSs and solving it inside and outside the company. In addition to
solving hardware issues, building networks and maintaining it.
2016 - 2019 Zarqa University Zarqa, Jordan Bachelor of Computer Science.
Comprehensive Examination of Community Colleges. (74%)(Good) 2011 - 2013 The Khwarizmi Collage Amman, Jordan
Science (Mathematics).