Presales Technical Consultant
Lighthouse Solutions for IT
Total years of experience :19 years, 0 Months
⎫ As a Networking Presales Consultant, I am responsible for creating an integrated solution design including (understand client needs, develop a technical solution design, discuss with client technically and respond to his clarifications, arrange for demo if needed).
⎫ Using existing clients reporting, management solutions to propose a detailed report on their exact situation and potential needs.
⎫ Doing a complete migration plans in case of client migration and curve out scenarios.
⎫ Choose the vendor to work with which has the correct solution.
⎫ Protect the deals and help sales teams to negotiate discounts.
⎫ Make sure that all the provided solutions are based on the latest technologies with the best practices as per vendor’s recommendations.
⎫ Manage all the networking portfolio presales activities.
⎫ Taking care of choosing the vendors for partnership, and choosing the distributor as well.
⎫ Switch technical designs into RFPs and vice versa.
⎫ Lead client’s technical expectations from the project and being a part of the escalation process.
⎫ Develop activities with existing clients to create new leads to raise the turnover.
⎫ Work directly with sales representatives and lead the technical part of the sales process.
⎫ Provide quotation m diagrams, documentation and presentation materials in support of customers’ proposals and tenders.
⎫ Ensure to create a professional handover documentation to the post sales team.
⎫ Provide the support for less experienced team in presales activities and post sales teams of how to implement the solution as well.
⎫ Develop, maintain and ensure Service Level Agreement (SLA). Process and procedures are followed thoroughly.
⎫ Assists clients to implement advance tools in their environment.
⎫ Keep clients’ satisfaction as a main goal for any customer support engineer.
Develop new opportunities from existing and new customers
Established Pricing Models
Determining the margin with the sales team
Working closely with the technology vendors
Working as senior pre-sales engineer for the network division in STCAS Jeddah and covering all the
Western Area Networking Division
Working as the only pre-sales engineer for the network division in MIS Jeddah and covering all the
Zuhair Fayez Partnerships for information Technology ZfpIT as
Transitioned from Technical support to business development.