عبد الرحمن على

• Utilize Microsoft Defender to manage endpoint security for U.S. Government clients,
ensuring robust protection against cyber threats.
• Supported security exception screening efforts by applying thorough knowledge of
government security policies, procedures, and compliance requirements to risk-informed
decisions.
• Conduct vulnerability assessments using Qualys, implementing remediation measures for
identified risks.
• Drive compliance initiatives with frameworks such as NIST 800-171 and CMMC,
advising on security strategies and policies.

• Provided technical support for application systems, diagnosing user issues and
implementing resolutions in line with security guidelines.
• Monitored application performance and conducted security assessments to maintain a
secure IT environment.
• Establish self as point of contact for assigned business stakeholder and own the
relationship in the focus area.

• Assisted users with technical issues, conducting root cause analysis and providing
recommendations for risk mitigation.
• Supported cybersecurity efforts through the use of FireEye, enhancing incident detection
and response capabilities.
• Provide qualified 2nd level support for systems and users in the organization in order to
swiftly rectify incidents and problems of IT systems.

• Provided technical assistance and troubleshooting for hardware and software issues,
contributing to overall IT security and operations.
• Consulted with customers regarding technological needs as well as technical problems.
• Assisted customers with their laptops, desktops, and electronic devices for repairs.