Retail Account Manager
Zain
Total years of experience :18 years, 7 Months
Achieving the Annual/Quarter Sales Target set for the partner.
Achieving the Sales Targets split for the partner.
Achieving the Annual/Quarterly Service Targets (Mystery Shopper) set for the partner.
Assist the partner’s in developing Annual & Quarterly plans.
Work closely with Partner to develop new initiatives to increase & exploit sales opportunities.
- Strengthen and develop overall relationship with partner
Resolve all requests raised by the partner on the National level.
Identify any gaps in SLAs between partner and Zain and solve them.
Ensure all related partner’s reports is accurate and sent regularly.
Represent the partner in all related cross functional meetings.
Ensure partner’s stock levels is adequate and sufficient on National level.
Act as a SPOC for the partner with internal stakeholders representing and ensuring partner’s interest and benefit is properly addressed.
Ensure partner’s payments is accurate and on time and follow-up on any pending payments with Finance.
- Audit Partner’s overall operation.
Manage the outsource sales executive and Pushing the sales in the field and targeting the customers in their premises while also performing duties with Zain policies and procedures.
Sales Executive in main branch of Mobily
customer service in call center department
English for Academic purposes course 1\07\2010--20\2\2011
Breakthrough to success program 07/2008 traning program
Effective communication skills 28/06/2008 – 30/06/2008. training program
Dealing with stress at work 28\06\2008-30\06\2008
Developing effective supervising skills program 10/11/2007 – 14/11/2007.