Senior Customer Care executive
Zajil Telecommunication
Total years of experience :6 years, 10 Months
As a customer care senior executive at Zajil, I am required to receive and make calls to customers for various reasons- resolve complaints and escalate them to the right department to solve them, provide information, We also call customers daily to make sure that all services requested by them are working with no issues. Generating reports showing customer's satisfaction level in the company.
I worked in one of the top banks in Kuwait and the Middle East as a teller and used to be in charge as a service officer when needed.
Inbound call center agent and responsible for Arabic and English inbound Calls.
Took an internship for college at the finance department.
The course was divided into three different parts, and each part was for one year, the first year was intensive English course, The second was a business course, and the last was finance and an internship.
I graduated from high school with 73 % and my major was literature.