Board Member
Alamoudi Travel Agency
مجموع سنوات الخبرة :26 years, 7 أشهر
Setting annual plan and monitor the achievements for the following business elements :
- Business Plan.
- Financial Plan & Budget.
- Sales Plan.
- Training and development.
- Marketing & Social Media Plan.
- Management hiring and evaluation.
- Government Relation.
List of Clients: Alamoudi Travel Agency, Amoudico Medical Solution.
Highlights:
Revenue growth plan and increase market share were at the top of my agenda.
Explore and evaluate expertise in the Travel and Education.
Define and manage Departments' objective and job function.
Monitor market as well as competition activities thought-out the Middle East region.
Improve Service providing for our clients using CRM systems and tools.
Government policy and regulations are precisely implemented throughout all departments.
Key Responsibilities:
Developed regional sales channels strategy and policies for maximum market penetration; Key accounts benefits plan, and implementation tactic.
Extend company's human resource programs to meet performance goals and KPI measurement strategy.
Delegate all management duties and obligations, Monitor all results to confirm alignment with company's objectives and
standards.
Assess and approve all financial forecasting, and budgeting.
Setting up Board Members meetings and meeting agenda, and implementing all decisions according to timetable.
Setting up quality management system and provide quality certificates.
Prepare and execute marketing plans for our clients, evaluate all results for improvement.
Plan the social media activities for new products and services.
Establish interactive customer service division for our clients in order to execute marketing strategy more effectively.
Making advertising campaign plans with focus on the marketing objective.
Establish all available marketing tools in order use them through all campaigns more effective.
Highlights:
Manage marketing plan and implement brand strategy for Samsung CE products.
Oversaw Samsung Saudi Arabia PR functions for domestic market, in addition to events held locally and abroad.
Drove Samsung Saudi Arabia CRM activities to interact with customers directly and to improve service providing as well as consumers research.
Directed the brand exposure activities in Saudi Arabia for all Samsung products spread across 300+ point of sales including wholesale and distributor showrooms to secure awareness, loyalty and strengthening of brand recognition.
Monitored Saudi Arabian technology market to keep abreast of new products and their features, pricing, promotions and marketing campaigns; streamlined research studies to evaluate Samsung's corporate and brand positions for well informed decision making.
Generated management reports to provide updates pertaining to market opportunities and threats, recommended alternatives and initiatives to accomplish market share augmentation and business differentiation.
Worked in conjunction with Product Managers to devise current/ new product and technology training programs to allow customers to gain maximum utility out of their products, in addition to strengthening brand equity.
Participated in PSI management, stock management, Consumer Electronic logistic procedure and regulation functions to enable efficient running of day-to-day operations in compliance with company/legal guidelines to meet market demand.
Identified potential clients and formulated strategies to pursue them by analyzing marketing requirements, pricing policies and sales forecasts to ensure alignment with company's financial goals and headquarter policies.
Liaised with agencies for Samsung ATL & BTL advertising coordination including design conceptualization, theme/creative brief development, budget management and advertising channel analysis for apt target market penetration.
Key Responsibilities:
Administered comprehensive marketing planning to enable fulfillment of short and long term goals; monitored performance against assigned budget to drive consistent improvement in results obtained.
Execute all media campaigns; this includes ATL & BTL campaigns throughout the kingdom of Saudi Arabia in line with Samsung HQ marketing plan and objective.
Conducted competitor and industry analysis to identify unfulfilled customer needs; conceived and implemented sales plans in sync with corporate vision to pave the way for sales growth.
I was in charge for the all marketing budget for the kingdom of Saudi Arabia which was funded from different sources; Middle East HQ, and Samsung HQ.
Highlights:
Spearheaded commercial database development and management to achieve accurate recording and updating of critical data, in addition to efficient referencing and retrieval when needed.
Established customer care department using Systematic Reporting Program to ensure timely resolution of any queries and concerns for high standard customer relationship management and service delivery.
Established (SMPFS) Sales Management and Proposals follow-ups System for management of potential leads, deals and current clients, in addition to apt pipeline tracking and collection of analytics for use in business development activities.
Key Responsibilities:
Managed annual marketing planning and execution aimed towards precise fulfillment of target market needs; designed and implemented marketing campaigns utilizing direct mailing, promotion flyers and email advertising to attract new clients and raise brand awareness.
Developed and enforced brand positioning strategy through feedback generated from customer satisfaction programs for assured reduction in complaints registered and loss of clients to competitors.
Collaborated with the Operations and Finance divisions to attain continuous improvement in operations quality; mentored subordinates to follow up on sales leads and contribute towards visual campaigns to secure a competitive edge within the security industry.
Kept abreast of development in the Security Service Market to monitor changes in price, service offerings and new service lines; organized and participated in annual trade shows to market company’s products/services in previously untapped markets.
Worked in conjunction with government and commercial agencies to determine websites' names and foundations; enforced guidelines for marketing tactics in compliance with department and legislative guidelines for smooth workflow.
Conceived, developed and executed marketing strategies and plans targeted towards increasing customer traffic towards website; monitored target clients, budget usage, and use of appropriate advertising mediums to secure desired exposure.
Liaised with commercial and non-commercial service providers in the city of Brookline (MA) to offer visitors a
diverse range of options pertaining to entertainment and general businesses for fulfillment of their day-today
needs.
Managed the customer interaction database for analysis; monitored analytics, user behavior and took
measures to improve website interactions to gain access to a larger audience base.
Collaborated with advertising agencies for advertising material designing; devised and coordinated on-line
marketing programs, promotions, and special offers based on identified customers buying trends to
accomplish required impact.
Contributed towards new service line establishment to enable steady expansion of the scale of operations;
led the initiative of maximizing subscribers’ volume by customizing service provision to cater to their unique
interests and needs.
Liaised with commercial and non-commercial service providers in the city of Brookline (MA) to offer visitors a
diverse range of options pertaining to entertainment and general businesses for fulfillment of their day-to-
day needs.
Managed the customer interaction database for analysis; monitored analytics, user behavior and took
measures to improve website interactions to gain access to a larger audience base.
Collaborated with advertising agencies for advertising material designing; devised and coordinated on-line
marketing programs, promotions, and special offers based on identified customers buying trends to
accomplish required impact.
Contributed towards new service line establishment to enable steady expansion of the scale of operations;
led the initiative of maximizing subscribers’ volume by customizing service provision to cater to their unique
interests and needs.
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Key Accomplishments & Areas of Focus: - Single & Multi Engines Aircraft Pilot Certificate - Completed 350 hours of log flight time - Commercial Pilot License; Single & Multi-Engine Aircraft