HR Asst. Mgr.
Contact Center Company (CCC)
Total years of experience :13 years, 9 Months
• Interpret, administer and ensure compliance with local laws, company policies and procedures.
• Interpret, advise, coach, and mediate on HR-related matters with employees and managers.
• Effectively investigate, document and apply corrective actions when appropriate for employee complaints.
• Assess and identify employee and leadership developmental and training needs. Recommend and deliver diversity, policies and procedures, employment law and leadership training as needed.
• Coordinate and lead key management development and project initiatives that respond to current and projected organizational needs.
• Support the development and or implementation of organization-wide projects and programs.
• Attend various business leadership meetings to ensure goal alignment.
• Provide objective feedback to business initiatives and assist in the development of solutions that support the business objectives.
• Planning: Overall group strategy, Strategic Plan, Operational Plan
• Organization: Organization chart; Job descriptions, Authority levels
• Management recruitment and development: Succession planning, in-house training, outside training, human resource plan, new positions, active recruiting
• Policy: Group policies, new policies, management input, review
• Standards of performance and performance reviews: Standards of performance, performance reviews, performance improvement plans
• Controls: Monthly reports, quarterly reviews, supplemental action programs
• Business development: Overall strategy, quarterly priority meetings, status reports, development expense
• Community relations: public relations, community participation
• Profitability and growth: Profit objectives, results compared to goals, sales objectives, dependency on single product/customer, market share, profitability by product line
• Relationship with board of directors: Communications, Reports by executive managers, Board complaints, CEO job description and standards
* Duties & responsibilities:
• Design and develop recruitment strategy and processes for hiring employees across the organization in multiple locations
• Design, built and maintain employee recognition and retention programs
• Actively participate on Executive Team, involved in strategic business planning and decision making. Provide strong employee focus and recruiting expertise.
• Responsible for compliance with local laws
• Oversee payroll function
• Oversee the planning, direction, supervision and coordination of the Human Resources department and its associated personnel and activities
• Direct the development of goals, objectives, policies and procedures for the Human Resources Department
• Oversee the recruiting, interviewing, and hiring for all Company staffing needs across both its centralized headquarters, regional operations centers, and field staff
• Oversee the ongoing management of employee relations, communications, and retention to promote positive employer-employee relationship and promote a high level of employee morale;
• Oversee the ongoing execution and modification of performance appraisal programs, including: monitoring, evaluating, and counseling of employee performance;
• Provide counsel and direct activities related to human resource policies, employee discipline, terminations and other personnel practices
• Manage the development, coordination, and monitoring of compliance with corporate human resource policies and procedures for the Company
• Manage the identification of legal requirements and government reporting regulations affecting the human resources function, and monitor exposure of the Company to such regulations
• Design and implement training programs for employees to improve skills in: leadership, project management, software training, communication, interviewing, disciplinary action, legal compliance, etc. Partner with management to ensure training needs are being met.
Duties & responsibilities:
• Payroll master data - Basic Salary, Payroll earnings and deductions and income base calculations
• Salary increases, adjustments, pay rate splits and back-dated options
• Monthly transactions - expense recoveries, miscellaneous earnings and reimbursements
• System generated pay slip and bank transfer report
• Provision of gratuity and leave liability balances, leave entitlements and leave summary reports
• Time sheets and time scheduling, overtime and other time based allowances
• Follow up with issuing visa for new comers and renewing it
• Following up with all matters related to government issues
• Handling the issuance of final clearance and salaries licensees
• Coordinating with the Finance Department regarding all employees payments Coordination and Follow-up in resolving the claims of employees with respect to salary differences and additions
• To do all Personnel affairs such as Medical insurance, and social insurance.
• Responsible for all Personnel affairs such as Medical insurance, social insurance, vacations and business travels arrangements
• Implementing all company policies and Procedures