Ivanti ITSM & ITAM Consultant
Qatar National Bank
مجموع سنوات الخبرة :10 years, 2 أشهر
Complete support of Ivanti ITSM & ITAM.
Asset Data upload of different Locations.
Role creating and rights assignment.
AD sync.
EMP data checking.
Upgradation to On-Prem to Cloud Environment.
All kind of support related to Asset Management
Complete Implementation of Ivanti Service Manager
& ITAM at English Biscuit Manufacturer. from installation to Adding
Catalog, SLAs, Incidents, Forms, Business Rules etc.
Complete Installation & Implementation of Ivanti ITAM & ITSM at
State Bank of Pakistan.
Define processes on basis of ITIL best Practices.
Created process of Incidents, Request, Problem, Change &
Knowledge management. define KPIs. Build Survey for CSAT.
Created different reports and dashboard for customers.
Managing CMDB.
Done Project of Ivanti ITAM at DHA (Dubai
Health Authority). Implementation & Customization.
Leading it as a Technical Lead. Develop processes and roles on the
basis of IT Asset Management best practices.
Train their Resources
Data migration, New Modules enablement.
Working as IT Asset Lifecycle Consultant
Worked on ITSM and manage Catalog items. manage CMDB, Incident Management, Requests, Change etc. Complete IT supervision of different sites around Pakistan. Support team to provide quick resolution to 3 different businesses of GSK. Streamline different IT processes including IT inventory and IT procurement as per ITIL framework. Done IT Asset Management and deployed complete Asset life cycle workflow. ITSM, Vendor Management, SLA Management, Team Management Client Handling, IT Infrastructure Management with support. IT procurement., SLA Dashboard Presentation. User awareness by arranging Tech Road shows and Help lounge.
Done complete Installation & Implementation of Ivanti/Heat ITSM in the organization. Implemented Incident Management, Requests for the Inbox Business Technologies. Complete Supervision of IT Support at K-Electric. Implemented ITSM including Incident, Request, Change, CMDB at K Electric.