Sales Operations Manager
Maersk
Total years of experience :12 years, 11 Months
- Drive Sales Excellence principles and adoption across the area
- Salesforce super user
- Data Analytics
- Strategic Decision Making
- Area & Regional Management Reporting
- Drive Sales productivity & Process changes
- Drive Sales Transformation
- Capability Building
- Managing Customer Success Partner Team
- Driving Invoice Quality & Customer NPS
- Ensure to maintain excellent collaboration between Sales and other functions
Client Strategy & Planning:
• Manage and develop the relationship with the sub-entity of the contractual customer in line with Maersk/global strategy
• Developing local value proposition to be included on the global tender
• Developing local business plan for increasing overall supply chain Share of Wallet and position Logistic & Services products
• Growing local presence across products with the sub-entity of the customer through new opportunities-also through sub-suppliers.
• Defining the local value proposition and work closely with local product organization to grow and deliver revenue growth supporting the local product P&L
Responsible for Customer Satisfaction
• Support the overall customer experience and support global value proposition
• Deliver client profitability as per budget
• Ensure successful business on boarding and contract compliance
Customer Relationship:
• Position Maersk towards the local influencers of the global tender success and towards local decision makers on country relevant products.
- Accountable for all Sales & KAM activities within geographical area
- Direct responsibility for new and existing customers with focus on allocated trade lanes
- Effective management of customer profile for existing and acquisitions and sales process implementation
- Act as a coach for sales support team and CS Team while being the face of the organization in front of the customer
- Develop & grow regular and high potential customers in alignment with defined key trade lanes, verticals and products
- Ensure marketing / branding in line with Area / support CCO for country plans; initiate and drive. Local branding activities with guidelines from Area Sales Manager / Country CCO and Regional marketing team.
-Customer Implementation
-Customer Supply Chain Analysis and solution offering as per their requirements
Clients Dealt With; Colgate Palmolive, Phillips, Bata, Reckit Banister, Procter & Gamble,
Unilever and many more.
- Responsible for a portfolio of 2 Products contributing approximately PKR 4 million monthly
- Accurately calculating total supply chain costs in relation to proposed new projects
- Coordination with Carrier contacts on operational activities & issue resolution
- Ensuring adherence to KPI standards
- Plan, organize and direct efficient and effective functional department
- Determine organizational structure, roles and responsibility
- Managing month-end closing with the team by the respective deadlines
- Monitoring and supervising the day to day operations
-Ensure smooth execution of the whole shipment life cycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through proactive resolution handling and Issue resolution ownership
• Quick response to customer inquiry calls, assessing the problem and needs of the customer, in order to provide an ideal solution
• Coordination with Carrier contacts on operational activities & issue resolution.
• Ensuring adherence to KPI standards
• Development of new business
• Managing operations for over 500 TEUs per month for Ocean Freight Import FCL
• Managing Accounts Receivables & Payables.
• Monitoring the Profitability of Ocean Freight FCL
I worked as a Management Trainee at DHL for two years gaining experience in Operations, Customer Service, Finance, Sales, Marketing, Custom Clearance, Business Process Management and Domestic Transport departments. My job was related to Project management and Process Improvement. The roles and responsibilities that I undertook during this period were as follows,
• Understand the roles and responsibilities of each position within the company.
• Identify opportunities for continuous improvement to current processes by performing both quantitative and qualitative analysis.
• Make recommendations on automation of different processes, cost cutting measures, revenue generation strategies, and process improvement ideas.
• Document process flows and identify dependencies, transitions, and integration points with preceding and downstream processes to understand overall benefits, challenges, and impacts
• Conduct customer surveys and do market research for special projects
• Communicate process changes to key stakeholders and, if needed, provide process change trainings as well
• Report progress and findings to the top management in weekly meetings.
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