Abdurhaman Adem

Delivered 10 enterprise network and infrastructure projects annually across finance and healthcare sectors, generating $1.5M+ revenue with 96% ontime completion.

Improved project margins by 12% through BoM optimization and accurate effort planning, reducing postdeployment rework by 28%.

Standardized deployments across 10+ client environments, cutting support escalations by 35% and increasing SLA compliance to 97%.

Administered Linux enterprise environments (Red Hat Enterprise Linux and SUSE Linux), performing server configuration, patching, user management, security hardening, troubleshooting, and system performance optimization

Engineered and secured LAN/WAN environments with 65+ devices, improving availability to 99.9% and reducing critical audit findings by 60%.

• Reduced unplanned network downtime by 38% by implementing proactive monitoring with Zabbix and structured troubleshooting workflows, increasing
overall availability to 99.95%.
• Managed and secured 85+ network devices (FortiGate firewalls, Cisco routers/switches) across 3 sites, lowering firewallrelated incidents by 52% and
achieving 100% audit compliance with internal security policies.
• Designed and tested quarterly backup and disaster recovery plans, achieving a 98.7% recovery success rate and reducing MTTR by 45% to under 2.5
hours.
• Led coordinated incident response across IT and business teams, decreasing escalation rates by 33% and improving SLA compliance from 91% to 97%
within 12 months.
• Standardized network documentation and delivered security training to 25+ staff members, reducing configuration errors by 35% and accelerating
onboarding time by 28%.

Solidaridad East and Central Africa operates in Burundi, Cameroon, the Democratic Republic of Congo, Ethiopia, Kenya, Rwanda, Tanzania, and Uganda. Across these countries, we support farmers, producer organizations, and miners in key commodities to achieve sustainable livelihoods and engage in sustainable supply chain activities.
I work as an IT consultants in part-time

• Managed enterprise network security (Fortinet, Cisco) and SAP S/4HANA systems.
• Administered VMware vSphere /Windows/Linux servers and optimized IT operations.
• Conducted security assessments and compliance enforcement.

• Standardized network documentation and delivered security training to 25+ staff members, reducing configuration errors by 35% and accelerating
onboarding time by 28%.

Volunteer ICT teacher for the community.

Provided expert technical support to a dynamic international civil society organization dedicated to sustainable transformation. Engaged with crossfunctional
teams across eight regional expertise centers to improve operational efficiency and ensure the effective implementation of technology solutions. Served as a
primary point of contact for technical inquiries, troubleshooting issues, and delivering training to enhance user competency. Contributed to an inclusive work
environment by promoting best practices in IT service management. Achievements include reducing incident response time by 30% through streamlined
processes and training initiatives, ultimately enhancing user satisfaction across the organization