system administrator
Wasla Contact center
Total years of experience :15 years, 6 Months
Wasla Contact Center (system administrator )
Aug 2011 - present
Responsible for All Servers Maintenance and daily check on it
Administrator on" AD - Dns - Dhcp - Exchange - TMG - files server - IIS servers - Kaspersky Administration kit "
Daily backup for all servers.
Manage Firewall and antivirus servers.
Handle all operation and other department problems.
Responsible for all new implementation in 4 branches.
Make sure to apply Firm proper security policy on all employees.
upgrading from windows server 2003 to windows server 2008 in all our branches servers.
VM Ware Administration
Citirx Xen Server Installation and administration
Wasla Contact Center (IT - help desk )
Feb 1st 2010 - July 30 2011
Maintenance for All network devices, pc’s
Receive end users problem via phone, mail and ERP ticket system.
Contact vendors for Maintain our supplies, PC and servers.
Make sure that All team members provide the required info and support to end users.
Dealing with ELASTIX server and VoIP technology
Handle problems in call center Infrastructure and Operations rules
Deal with Digital and IP phone (Alcatel-Mitel)
Responsible for switches and routers (Mpls).
1st line support for windows servers and desktop products.
Excellent ability to support networked printers and Scanners.
Document all our apps, services and servers.
Provide 24\7 support via phone, mail and Site visits.
Automatic update inventory sheet with daily withdraw and input supplies.
training in it administration work and sql server adminstration and small knowledge on isa and exchange !!
