Mahmoud Atallah

• Implementing And troubleshooting Microsoft Infrastructures (Domain Controllers 2008/2012, Active Directory, DNS, DHCP, NTP, GPO, Hyper-V, Certificates, Exchange 2010/2013, SCCM, etc.)
• L2 Operating support to SEPM, AD, Skype for Business, NTFS Permissions and Exchange 2013.
• L2, L3 Configuring and troubleshooting for Mobile iron “Mobile device management”.
• L2 administration and operation for System Center Configuration Manager 2012 R2 to package and deploy software and windows updates.
• Creating PowerShell scripts to automate management tasks for servers and end user computing devices.
• Apply OS patches and system security updates on a regular basis, and backups of systems servers.
• Provide Tier II Operation Support for Citrix XenServer 6.5, XenApp and XenDesktop 7.
• Designing and implementing DFS Configuration to fit the Mobility Access requirement.
• Designing, Creating and managing Service Asset Tracking System based on the business requirement.
• Establish, enforce and document policy, procedures and SLAs related to service desk responsibilities.
• Participate in planning sessions for new system deployment and facilitate training for new systems.
• Creating and maintaining documentation as required for operations and the new projects.

ACCOMPLISHMENTS AND ACTIVITIES:

• Project lead for Service Asset and Configuration Management.
• Project lead for GoToMeeting Configuration and Management.
• Part of Mobile iron Project for Mobile device management.

• L2 Exchange Operation of Exchange 20XX servers OWA, EWS and Skype for Business.
• Installing, configuring, managing and troubleshooting Citrix XenDesktop 7.6 environment
• Installing and administration of SEPM Symantec Endpoint Protection 12.1 servers
• Implementing configuring and managing VMware VSphere 5.5 Environment Hosts, (vCenter, VSphere clients, Virtual Networks, Storage, etc.) Servers and Services.
• implementing printer’s configuration and Managing printer server updates.
• Representing the company in all technical aspects and meetings with all software and hardware vendor.
• Providing support for Windows Server, Active Directory, DNS, DHCP and other services
• Dealing with modules on HPSM (Service Desk, Incident Management)

• Install and troubleshoot of Windows Server 2008, 2012, Windows 7 and Windows 8.
• Provide client support and technical issue resolution via E-Mail, phone and tickets “Manage Engine”.
• Managing Active Directory objects and Access “Users, Groups, Computers, Organization units”
• Routine Antivirus definition update on the Servers and Desktops using Kaspersky Administration Kit.
• Creating and testing images for various Servers, Desktops and Laptops using cloning tools.
• Monitoring of network and server systems "1st and 2nd level remote hand support"
• Create and Edit Aheeva and Elastix Users and troubleshooting Aheeva System.
• Configure Hard and Soft phones (IP-Phone, Digital Phones, Starephone, Zoiper App).
• Export Daily Reports Form I-Listen and Aheeva Servers.

• Provide technical support via face to face, phone and email to end users.
• Diagnose and resolve technical hardware and software issues
• Follow standard help desk procedures
• Identify and escalate situations requiring urgent attention