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Abdurrhman Taha Hussein Mohammed, Service Adviser

Abdurrhman Taha Hussein Mohammed

Service Adviser·Abdul Latif Jameel Motors

Saudi Arabia

Bachelor's degree, Mehanical Engineering

Work experience

Total years of experience: 15 years, 9 months

Service Adviser

February 2019 - Present

Abdul Latif Jameel Motors

Jeddah, Saudi Arabia

February 2019 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Service Advisor

February 2018 - Present

Abdul Latif Jameel Motors

Buraidah, Saudi Arabia

February 2018 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Service Advisor

January 2015 - January 2018

Abdul Latif Jameel Motors

Riyadh, Saudi Arabia

January 2015 - January 2018

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Service Advisor

October 2014 - December 2014

MIG Motors - Skoda Cars Workshop

Khartoum, Sudan

October 2014 - December 2014

all service advisor tasks
Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Warranty Engineer

April 2013 - December 2014

MIG Motors - Skoda Cars Workshop

Khartoum, Sudan

April 2013 - December 2014

• Determine if the car or spare part still in a period of warranty according to car's delivery date or last cash purchase invoice.
• Check the part which required to replace it, and make sure it's under the warranty conditions.
• Send the warranty's claims to compensation amount of spare parts and labour cost.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Spare Parts Engineer

November 2012 - April 2013

MIG Motors - Skoda Cars Workshop

Khartoum, Sudan

November 2012 - April 2013

• Determine spare parts number which be fit the vehicle according to VIN
• Issue vouchers for spare parts ordered for maintenance in workshop and for direct sales.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

National Service

February 2011 - February 2012

Khartoum State Water Co.

Khartoum, Sudan

February 2011 - February 2012

•Installation and repair different size of prepaid water meters.
•Notifications writer at maintenance department (month).
•Assistance maintenance engineers in a field and office works (two months).
Company industry:
Public Administration
Job role:
Engineering

Service Advisor

December 2009 - July 2010

Mega Automobile Center

Khartoum, Sudan

December 2009 - July 2010

•Customers service. \n•Check the car and find out faults and required maintenance and spare parts. \n•Estimate the cost of maintenance (mechanical, plating and denting) and spare parts price and the time required for maintenance.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Site Mechanical Engineer

January 2009 - May 2009

PECS Project for Generating Electricity from Waste

Khartoum, Sudan

January 2009 - May 2009

•Supervising the operation of machinery in the site (loader, excavator, motorgrader, compactor, 2 dozers, 3 dump trucks, 3 generators).
•Responsible for periodic maintenance and repair.
•Responsible for the fuel stock.
Company industry:
Electric Power Production & Transmission
Job role:
Mechanical Engineering

Education

Omdurman Islamic University

September 2008

September 2008

Bachelor's degree, Mehanical Engineering

Sudan

GPA (percentage): 69%

GPA (percentage): 69%

Bachelor of Science (B.Sc. Honours) in Mechanical Engineering with grade (second class - division two) in Sep. 2008

Skills

Customer Service
Expert
Customer Service
Expert
Automobile
Expert
Automobile
Expert
Auto CAD 2D, 3D
Intermediate
Auto CAD 2D, 3D
Intermediate
technical skills (automobile, water plumbing, operator)
Intermediate
technical skills (automobile, water plumbing, operator)
Intermediate
MS Office Programs (Word, Excel, Access, Powerpoint)
Expert
MS Office Programs (Word, Excel, Access, Powerpoint)
Expert
VW programes (ETKA, ELSA Pro, SAGA/2, VAS, ODIS)
Intermediate
VW programes (ETKA, ELSA Pro, SAGA/2, VAS, ODIS)
Intermediate
DS Catia
Beginner
DS Catia
Beginner
DS SolidWorks
Intermediate
DS SolidWorks
Intermediate
toyota techstream
Intermediate
toyota techstream
Intermediate
Automobile
Expert
Automobile
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Memberships

Sudan Engineering Council

م.خ

December 2014

Saudi Council of Engineers

Mechanical Engineer

March 2015

Training and Certifications

Certifications
TSA21 Certified Toyota Service Advisor
Dec 2016 - Jan 2020
Training
Lean Six Sigma Black Belt
www.udemy. com
Lean Six Sigma Black Belt
www.udemy. com
Aug 2021
Practical Training in Automobiles
Al Fath Automobile Company
Jul 2006
Practical Training in Agricultural Machinery
Neelin Engineering and Spare Parts Co. Ltd. NESPCO
Aug 2009
Technical Training Course in Tires
YOKOHAMA Middle East & Africa Representative Office
Apr 2017
Toyota Service Advisor Training (New TSA 21)
Abdul Latif Jameel Center for Continuous Learning ACCL
Aug 2016
TSM Kodawari (Mech.) & CAL
Abdul Latif Jameel Center for Continuous Learning ACCL
Dec 2016