Area Manager
Ali Abdulwahab Al Mutawa
مجموع سنوات الخبرة :14 years, 5 أشهر
• Ensures that the stores and their premises are maintained to company standards/franchise standards, policies and procedures
• Monitors sales performance and sets and achieves sales/profit targets
• Maintains and continuously improves standards of customer service and other
areas across the business unit
• Drives team performance by managing work performance evaluation, training and development of staff
• Monitors adherence to health, safety and security, including environmental health of the store team and customers, and other legal requirements needed
• Works with the management team in contributing to short and long-term organizational planning, including initiatives geared toward operational excellence
• Measures and reports sales & profit performance on a regular basis
• Keeps self and the business updated and aware of market and competitor activities
• Coordinates with Retail and Operations Managers for any sales activities, promotional campaigns/awareness programs
• Coordinates communication of information/updates between Head Office and Store Management Teams
• Assists the store teams during sale period
• Performs other tasks as required by the Line Manager
•Leading and managing the store operation to deliver the highest standards of customer service
•Maximize sales and profitability in line with company’s objectives
•Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
•Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
•Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget
•Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives
•Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner
•Prepare management information reports on store performance in order to allow informed decision making
•Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
•Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant Manager, Department Manager, Sales Associates , Cashiers and Stock Keepers as per the company guidelines
•Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties
•Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other
courses: o Final Project: A distributed Application of Libanpost - -TS3-business computer-(Nabtieh technical school)