Operations Manager
INNOVIA BioBank
Total years of experience :8 years, 8 Months
• Conduct market research and analysis using various insight tools such as online surveys and Google Analytics data to understand customer needs, preferences, and knowledge gaps.
• Collaborate closely with the CEO and executive team to provide actionable insights for strategic decision-making.
• Identify emerging trends, market opportunities, and areas for innovation within the biobanking industry.
• Analyze operational processes to identify areas for optimization and improvement.
• Develop and implement data-driven strategies to enhance efficiency and effectiveness across Sales, Marketing, Customer Service, and logistics functions.
• Lead audits focused on Operational Governance Capability Maturity Assessments to ensure adherence to regulations and industry standards
• Craft detailed audit reports with comprehensive recommendations, findings, and conclusions derived from surveys, document analysis, and interviews.
• Drive continuous improvement initiatives within the organization based on audit insights
• Supervise and mentor junior consultants, providing guidance and support to nurture their professional growth and uphold the delivery of top-notch outcomes in alignment with best practices.
• Spearhead analysis of concepts generated by the Marketing department to enhance market insight and customer experience
• Conduct thorough assessments to determine technical requirements for new product/service development.
• Translate product rollout strategies into detailed technical specifications across various systems and applications
• Collaborate with cross-functional teams including Marketing, IT, Sales, and Customer Care to ensure unified alignment of business goals and technical requirements.
• Analyze market data and customer feedback to provide actionable insights for strategic decision-making and enhancing customer satisfaction.
• Conduct extensive market studies using diverse methodologies tailored to available data resources.
• Collect vital market data from online methodologies such as customer feedback surveys, Net Promoter Score (NPS), Customer Effort Score (CES), and customer engagement activities.
• Analyze data to uncover market gaps, discern customer needs, and pinpoint opportunities for enhancement.
• Craft insightful reports and recommendations for management to enable informed decision-making.
• Spearhead enhancement projects, including process reengineering and digital transformation endeavors, to optimize operations and elevate the overall customer experience.