Operation Manager
Screens International
Total years of experience :12 years, 8 Months
Operation Manager
June 2010-Present Screens International Jal El Dib
• Responsible for the overall administration and business operations
• Manage portfolios for various international channels
• Ensure that customer service principles are always applied
• Daily follow up with clients and effectively respond to all clients' inquiries
• Dealing with all internal subtitling process; assessing, designating and supervising workload
• Coordinate with clients on completion date required
• Supervise, manage and motivate the staff on daily basis. Recruit/train direct reporting staff
• Supervise and coach account manager on a weekly basis
• Develop and implement human resources plan and policies and procedures
• Increase the effectiveness and efficiency of Support Services through improvements to each department (HR, IT, Finance) as well as coordination and communication between departments
• Regular meetings with the CEO around fiscal planning
• Submit monthly statement to the Accounting Dep't. Follow up on the settlement of due invoices
• Review and analyze variance reports
Executive Assistant to Regional Executive Manager
Feb 2007-Apr 2010 LUC (Member of the Kharafi Group in Kuwait) Hazmieh
• Assist the Regional Executive Manager in administrative tasks (Filing, correspondence )
• Check deadlines on incoming requests & put preliminary work in Play
• Follow up with staff on tasks requested by the Regional Executive Manager
• Prepare, review & comment reports and conduct specific audit as appropriate
• Conduct & prepare presentations as requested by the Regional Executive Manager
• Carry out specific projects & research
• Coordinate with IT department on performing relevant databases for users
• Conduct warnings, memos for employees as per REM request
• Responsible for training new employees as well conducting training refreshments for existing employees
• Monitor the 3month probation period & the quarterly evaluation report
• Perform internal audit on company's policies and procedures with reference to the
Quality Department's report
• Assist in issuing new procedures and/or updating existing ones when requested
• Follow up with human resources department on updating the employees' job
description in coordination between the latter and the projects' heads
Personal Assistant to the CEO
June 2006-Feb 2007 Sawaya Holding SAL Badaro
• Monitoring daily employee reports
• Handle all administrative issues related to the CEO (traveling, accommodation, setting CEO agenda, MOM, personal account )
• Implementation of preset tasks across all departments
• Press release preparations
• Maintain procedures manual to ensure consistent performance of routines
• Setting up all presentations pertaining to the CEO (seminars, meetings in Lebanon & abroad)
Administrative Coordinator
2002-Apr 2006 B&A Services Tayouneh
• In charge of all office asset purchases, maintain inventory and post/approve ledgers for payments
• Channel all the correspondence between banks, company and the clients
• Elaborated a fine teamwork that helps in both the growth of the employee productivity and the benefits of the company
• Target new accounts and develop strong relations via establishing rapport with customers
• Dealing with daily money transactions, collections & reconciliation
• Responsible for processing and developing financial packages in coordination with other departments
• Tailor/conduct monthly and weekly report for management
• Maintain and strengthen customer service through extensive follow up and aggressive support
• Arrange travel through internal & outside agents and prepare the itinerary, trip file and supplies
2010-2012: Master degree in Business Management at AUL University
1998-2002: Bachelor of Public Relations at Lebanese University "Faculty of Information & Documentation"