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Total years of experience :8 years, 11 Months
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Vodafone Egypt/ Deparment: Finance /Sub department: Facilities (2010 till now)
Property & Facilities Helpdesk Queues
• Support the P&FM Help Desk function to ensure the service is delivered to internal customers in an effective & timely manner.
• Work closely with all Facilities team to identify the roles, responsibility and process for all teams and align FHD team immediately with any update to enable them to provide the customers with their inquiries (ex. update contact list)
• Support with monitoring the FHD team performance and progress, generating daily & weekly Symposium reports.
Facilities General Services
• Supporting the facilities general services for Vodafone employees; print work, stationery & business card, assuring using best practice and facilitating all process to get best service and smoothen up the operation.
• Assist in communications & negotiations with vendors at times of contracts renewals.
• Work closely with Internal Branding team to identify the roles and procedure for all the print work according to the global branding guideline.
• Make sure that all employees request regarding the facilities general services are handled on a proper way and according to the service procedure and process
• Facilitate vendor interaction with the requesters.
• Handle the monthly invoices and reports of the facilities general services with the vendors, cost control & AP
• Provide historical information on travel spend & trend for budgeting
Vodafone Egypt/ Deparment: Finance /Sub department: Records Management
Responsibilities included: (2008-2010)
* Indexing Prepaid Documents on Extempore application.
* Indexing Postpaid and corporate documents on EDMS application
* Scanning Postpaid and corporate documents on EDMS application
Vodafone Egypt/ Deparment: customer Service/ inbound (2007-2008)
لا يوجد
* License of Law, Cairo University Professional/Technical Expertise