Senior Officer
Al Ahli Bank of Kuwait - ABK
Total years of experience :15 years, 2 Months
My Experience as follows:
- Proficient in processing risk participation deals such as (issue, pay charges, amendment and cancellation).
- Solid experience in managing Letter of credit counter:
Check LC contract terms and conditions according to international rules, government prerequisites and customer facilities.
Prepare credit approval documents and obtain management approvals.
Follow ABK customer service standards and ensure customer satisfaction.
Perform LC counter work.
- Efficient experience in problem trouble-shooting:
Report the team’s technical issues to helpdesk and follow up with them to ensure issues are resolved on time.
Review CBK report output and performs rapid amendments if needed.
Suggest enhancements to business applications, processes and report systems to enrich customer services and operational processes.
- Proficient in designing reports and perform analytical studies based on Trade Finance management requirements using MS Office tools and same for CBK reports and requirements:
Processing of Analytical reports (e.g) TF Monthly Analysis which describes number, volume of business for different TF products in addition to commissions benefited during the month, in comparison with previous month and same of last year, attaching supportive graphical chart.
Processing of sensitive reports for CBK (e.g.) Resident/Non-Resident LGs and LCs using special formula/equations, in coordination with FCD and Operations.
Processing of Duplicate Tender Guarantees report on monthly basis (to isolate Duplicate Guarantees) in addition to other reports and provide the figures to FCD for the preparation of final report to meet the rules and regulations of Basel Conferences.
Processing of Reconciliation Report (LG Aging Report) in which Guarantees are split into groups based on time periods.
Processing of AML Compliance Report which covers all risky issues based on rate/level of risk, this is on monthly and quarterly basis.
Processing of Devolvement of Guarantees Report for the Claim paid LGs on quarterly basis showing LG number (quantity) and amount for each customer.
Processing of Risk Participation balancing between figures of TI and Equation systems on weekly basis.
- Hands-on experience in performing end to end functional testing on trade finance applications and ensure changes fulfill business requirements.
- Physically check of files and documents -covering all aspects- to keep a clean records of all transactions for reference/Audit purpose.
- Proficient experience in managing administration requests; verify department’s orders, petty cash, organize events and social gatherings.
- Proficient in Office Management and Executive Secretarial:
Direct the general public to the appropriate staff member.
Determine matters of top priority and handle accordingly.
Provide administrative and clerical support to management.
Schedule meetings, arrange conferences of management.
Handle incoming calls, receive and relay telephone messages.
Coordinate office management activities.
Greet and receive visitors and customers.
Handle incoming and outgoing mails, packages in addition to all correspondences.
Handle information requests, complaints and solve problems.
Help in prepare office budget and handle the Petty Cash.
Relay directives, instructions and assignment into executives.
Maintain hard-copy and electronic filing system.
- Well-organized in handling communication between our teams and other units and conflicts between our officers and clients.
- Well-organized in managing meeting on behalf of management and prepare MEMOs to attendees and stakeholders.
- Proficient in managing HR/Personnel functional tasks as part of my administrative practice such as (monitoring attendance of staff dept, annual & other leaves, overtime, medical insurance claims).
My Experience as follows:
- Excellent experience in managing marketing and advertisement tasks with external vendors, newspapers and magazines and manage offers for private and government sectors across Kuwait.
- Assist the PR at official business visits and events.
My Experience as follows:
- Solid experience in managing retail banking transactions such as (cash deposits, withdrawals, Telex transfers, demand drafts, foreign exchange).
- Proficient in marketing NBK products (new accounts, Credit Cards, Loans & other products).
- Well-organized when receiving NBK customers, handling their requests and facilitating their needs with the proper channels.
1- Professional Certificate in Computing and Programming qualified by Center for Adults and Continuing Studies at AUC, Cairo. 2- Diploma Certificate in Computing & Programming verified by PAAET, Kuwait.
Official High School certificate by MOE.
