Part time Trainer
Aspire Experiential Solutions
Total years of experience :27 years, 3 Months
Facilitated the following training workshops:
Emotional Intelligence
Project Management
Business Writing
Worked as a part time instructor for the following courses :
Project Management
Organizational Behaviour
♦ Associate Director, Project Management Office, Operations - MENAP Jul '11 - Nov '13
Reporting regionally to the Project Management Office Director of APMEA (Asia Pacific, Middle East & Africa)
❖ Job Duties
* Planning the milestones of the different projects across MENAP with key stakeholders, for multiple years.
* Responsible for timely completion of these projects by devising appropriate strategies, practicing risk management, developing contingency plans and continuously reviewing progress.
* Responsible for leading the process of problem solving in the different projects across different units.
* Responsible for continuous motivation of the different teams across units in all stages of the project to achieve operational excellence.
Planning the milestones of the different projects across MENAP with key stakeholders, for multiple years.
Responsible for timely completion of these projects by devising appropriate strategies, practicing risk management, developing contingency plans and continuously reviewing progress.
Responsible for leading the process of problem solving in the different projects across different units.
Responsible for continuous motivation of the different teams across units in all stages of the project to achieve operational excellence.
* Associate Director, Project Manager MENAP Jun 2011 - Nov 2013
• Nielsen Egypt 1996-2013
The Nielsen Company is a global information and media company with leading market positions in marketing information, media information, online intelligence, mobile measurement, trade shows and business publications. The privately held company is active in more than 100 countries, with headquarters in New York, USA.
* Associate Director, Client Service 2009- Jun 2011
1. Externally :
Building strong business relationships with strategic clients to provide solutions to support their success as well as develop Nielsen’s business.
Ensuring that a high level of client satisfaction is maintained for the different services and solutions provided both in terms of quality of data and servicing.
Leading new initiatives and projects driving business development.
2. Internally :
Working on and submitting the annual operating plan, for the Retail Measurement line of business, as well
as actively participating in three-year strategic planning for the business.
Setting revenue targets for different teams and monitoring progress through monthly and quarterly KPI
reviews.
Coaching and developing different team members to ensure a second line of managers is created.
Actively involved with the operational team to change the product designs to both match the clients needs
and ensure high ROI.
Led several regional projects with regards to account management and business development within the
MENAP region.
* Roll out of the Telecom Trade survey - 2009/2010
* Successful implementation of the Trade Census and achieving High ROI - 2007/2008
❖ Participated in the following Events
♦ Associate Director, Client Service, Retail Measurement Services - Egypt 2009- Jun '11
Reporting locally to Country Managing Director and functionally to the MENAP (Middle East, North Africa & Pakistan) Executive Director.
❖ Job Duties
1. Externally: * Building strong business relationships with strategic clients to provide solutions to support their success as well as develop Nielsen's business.
* Ensuring that a high level of client satisfaction is maintained for the different services and solutions provided both in terms of quality of data and servicing.
* Leading new initiatives and projects driving business development.
2. Internally: * Working on and submitting the annual operating plan, for the Retail Measurement line of business, as well as actively participating in three-year strategic planning for the business.
* Setting revenue targets for different teams and monitoring progress through monthly and quarterly KPI
reviews.
* Coaching and developing different team members to ensure a second line of managers is created.
* Actively involved with the operational team to change the product designs to both match the clients needs and ensure high ROI.
* Led several regional projects with regards to account management and business development within the
MENAP region.
❖ Participated in the following Projects
* Implementation of Hand Held Terminals instead of manual collection of data - 2007
• Two Consumer 360 Conferences in Egypt (2008, 2009)
* Unlocking Growth Potentials - presenter of one of the knowledge cafes
* The Next Big Thing
* Business Unit Head, Client service 2006-2009
• Trade Census Event (2008) - Speaker of the event
❖ Career Path Within Nielsen
Responsible for managing a group of accounts in the client service departments to contribute to the overall target of the organization.
Managing a team of research managers handling several accounts.
* Group Account Manager, Client service 2004-2006
Handling the research projects independently for a group of key clients.
Responsible for training and managing a junior research executive
* Account Manager, Client Service 2001-2003
* Senior Executive, Client Service 1998-2001
Handled the day to day requests and research projects for a number of clients and reported to the research manager.
* Research Executive, Client Service 1996-1997
♦ Bachelor of Arts - Majoring: Business Administration, Minor: Economics Feb 1993 American University in Cairo