عبير توفيق

• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer’s interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each customer/prospective customer
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
• Besides the job related skills, a call center agent also requires the following qualities:
• Pleasant and friendly mannerism
• wants to delight customers, above and beyond the call of duty
• has intimate knowledge of the customer’s needs
• has empathy for the customers situation
• communicate clearly, both written and in speech
• talks in a way the customer can understand
• handle complaints, even when handling unpleasant customers
• Handles in the best interest of both customer and company
• Use automated information systems to analyze the customers situation
• Suggest improvements to the various communications by the company (e.g. website, FAQ, etc)
• Willing to build a long-term relationship with the customer (not a "job-hopper")

• Answer inbound calls as well as assist customers who have specific inquiries
• Build customer’s interest in the services and products offered by the company
• Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each customer/prospective customer
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
• Besides the job related skills, a call center agent also requires the following qualities:
• Pleasant and friendly mannerism
• wants to delight customers, above and beyond the call of duty
• has intimate knowledge of the customer’s needs
• has empathy for the customers situation
• communicate clearly, both written and in speech
• talks in a way the customer can understand
• handle complaints, even when handling unpleasant customers
• Handles in the best interest of both customer and company
• Use automated information systems to analyze the customers situation

• Responsible for Direct Sales
• Making end of day statement for Sales Manager
• Increased Sales with the team, achieving 30% above Target of 1.5 Million
• Decreased the cost by monthly innovations & building report