Abeer Waked

•Re-papering of Clint Files according to the Group and Regulator requirements
•Assess and Review client files from Compliance and AML perspective and highlight any discrepancies to the business for rectification
•Create Compliance mind-set among the Business team
•Maintains and Updating the compliance dashboard for private banking clients and assign an appropriate compliance risk classification toward each account
•Updating client files and ensure it have been custodies securely.
•Coordinating compliance related activities.
•Keeping all relevant administrative records up to date.
•Developing effective lines of communications between different teams.
•Participating in all compliance projects according to its run book and ensure implementation on a timely manner.
•Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trend.
•Follow up on Compliance deferrals and ensure its closure on/before its deadline.
•Prepare compliance note on the new clients taken on board.
•Reviewing the KYC (know your client) received from the RMs.
•Researching and following up on the SOW and SOF for any client.
•Preparation and conducting the annual review for all HR & PEP account on due dates.
•Conducting world check /nexus lexis and internet searches.

Provide administrative and secretarial assistance in the office
• Maintain an organised filing system
•Catering and stationary orders
•Provide secretarial coverage for personal assistant.
•Preparing Attendance sheet for every employee at the end of month.
•Leave records- receiving leave request (sick-annual), recording every leave on the outlook calendar, updating employee leave sheet on the system, getting approval on all leave requests.
•Placing orders for office equipment, dealing with deliveries, obtaining approvals for quotations and invoices, and monitoring maintenance requests for the office and the company properties.
•Maintain an organised filing system containing copies of all Administration related documents.
•Maintain the company web site by updating the information and posting news and articles.

Offer support to the Administration Department through placing orders for office equipment, dealing with deliveries, obtaining approvals for quotations and invoices, and monitoring maintenance requests for the office and the company properties.
Provide secretarial and clerical support to the HR and administration Department and any other duties as required by the HR and Administration Manager.
Maintain an organized filing system containing copies of all Administration related documents.
Business cards- receiving requests from employees, obtaining proofs from printing company and getting approval for printing of cards.
Maintenance- keeping records of all maintenance carried out in the office and schedule preventative maintenance.
Company properties- communicating with the maintenance company, receiving maintenance requests and getting approval, contact tenants regarding maintenance issues, arranging of renovation/maintenance of company properties. Maintain up to date records of all properties and documents.
Company vehicles- Maintain records for company vehicles, recording all expenses for maintenance, coordinating with the drivers for registration, renewals,
Catering and stationary orders- coordinate with the receptionists on monthly order, gain approval for orders and maintain expense report.
Provide secretarial coverage for personal assistance and reception in their absence.
Receive detailed handover from security guards each morning related to any deliveries, maintenance or visitors.
Coordinate with the receptionists in receiving monthly reports on mail, drivers schedules, all orders and deliveries, maintenance and cleaning to be forwarded to manager at the close of each month.
Preparing Attendance sheet for every employee at the end of month.
Leave records- receiving leave request (sick-annual), recording every leave on the outlook calendar, updating employee leave sheet on the system, getting approval on all leave requests from the HR Manager.

Provide office support service in order to ensure efficiency and effectiveness in the office.
•Answer all incoming calls and handle caller’s inquiries whenever possible.
•Re-direct calls as appropriate and take messages when required.
•Greet, assist and direct visitors of the company.
•Monitoring the use of the office supplies such ad catering and stationary to send out requests when needed.
•Coordinate the repair and maintenance of the office equipment.
•Receive, direct and record faxes.
•Follow up on the company mail- keeping a record of the daily received mail and distribute it.
•Booking of the meeting rooms and keeping records when needed.
•Company drivers- receiving request from the employees when any driver is required and keeping a record for their tasks carried through the day.
•Log sheets- maintaining log sheets for visitors, maintenance carried in the office, drivers, catering orders, stationary orders, company mail (in-out) in order to send a monthly report to Manager.

Directed day-to-day office operations; providing fundamental support to company President and team of insurance consultants.
•Oversaw various administrative functions, independently handled client correspondence; managed accounts payable, receivable and payroll.
•Prepared expense reports and credit card/bank reconciliations.
•Managed production and renewal of insurance policies in coordination with various principle insurers.
•Prepared written responses to Department of Insurance inquiries. Provided measurement on volume and trends to determine agency education needs and improve customer satisfaction and retention.
•Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.

Provided high-level administrative support to Dr. Badrawi who was a member of Egyptian Parliament and major share holder of several business ventures; including the Nile Badrawi Hospital - Luxsat cable channel - Medicare group and board member of The Sheikh Zayed Investors Group.
•Performed a variety of administrative and support functions, addressed inquiries and communications with ministries; government authorities, shareholders, invsetors and heads of business departments. Managed meeting schedules, agendas and carefully monitored action items.
•Managed corporate travel expenses, identified cost savings by negotiating contracts with key travel-services providers.
•Coordinated and hosted successful client functions and managed invitations.

Managed the daily office activities and oversaw a wide variety of administrative functions, supporting General Manager projects and Independently handled all correspondence and maintained up to date files to ensure the timely implementation of projects in hand.
•Compiled and analyzed data from monthly reports to prepare directors’ presentations to executive management. Developed internal correspondence that facilitated effective communication and transfer of information between five regional offices. Directly communicate with department heads internally and company suppliers externally to ensure the timely expedition of tasks as per the schedule and guidelines set by the Projects GM
•Coordinate with 4 projects managers and the internal departments with the company i.e. accounting, business finance, procurement and technical divisions to ensure the timely implementation of various activities, as per the direction of the Projects GM.
•Maintain office filing in an orderly fashion.
•Handle all travel and accommodation requirements of company official visitors through the company’s designated travel agent and preferred hotels and car rental companies.
•Liase with the accounting department and maintain comprehensive date records on EXL for the easy reference of the board of directors.

Recruited to provide top-notch service to both internal and external customers. Processed airline ticket and hotel booking orders, answered questions, responded to concerns and alleviated delicate situations with professionalism and sensitivity.
•Handle a total of 10 tour operators with total annual group movement of 200 groups per annual. The job function included complete handling and execution of booking and filing, coordination with the airlines, restaurants and hotels as well as the accounts departments.
•Selected to coach and mentor new customer service representatives for opening of new call center. Achieved perfect score on all phone monitors throughout tenure.
•Investigated and resolved customer concerns in collaboration with respective agency and other departments.
•Interfaced with customers to identify needs, field questions and facilitate ticket sales. Provided show and venue information, completed monetary transactions and resolved issues as needed. Coached and mentored new employees in customer-service processes and company policies.
•Received numerous commendations from senior management for consistently providing excellent service and tactfully resolving sensitive issues.