abeera rauf

• Greet clients and manage incoming calls, emails, and employee duties.
• Administer office expenses and maintain monthly reports.
• Deliver accurate information to clients in person, over the phone, and via email.
• Provide administrative support to the finance department and HR.
• Assist in shortlisting and hiring new employees.
• Managed end-to-end employee records, including visas, offer letters, and onboarding documentation.
• Maintain up-to-date records of contract renewals, agreements, and invoices.
• Designing project proposals on Canva, and for various projects.

• Oversee office administration and conduct interviews with new students.
• Manage student applications for USA, UK, and Canada.
• Plan and organize student activities related to their applications.
• Supervise the writing department, assign tasks, and maintain work records.
• Collaborate with the HR department in recruiting and hiring.
• Create weekly and quarterly reports for meetings and interviews during admission cycles.

• Fostered communication and engagement among students, faculty, and parents.
• Established a parent-teacher communication channel.
• Attracted new students through events and information sessions.
• Collaborated with teachers to enhance the curriculum.
• Organized new activities and events for students.

• Oversaw branch operations and reported to higher management.
• Prepared and maintained various MIS reports.
• Supervised ATM machines and ensured uptime.
• Managed account openings, closures, and KYC/AML amendments.
• Supervised the entire branch and staff.
• Managed customer profiles and account operations using Temenos 24.
• Issued cheque books and ATM cards through T24.
• Handled term deposit receipts, lockers, clearing, and online fund transfers.
• Processed banking instruments (PO/DD/CDR).

• Implemented business strategies to achieve objectives.
• Developed and maintained client relationships.
• Ensured quality customer service.
• Managed deadlines for accounts and salary disbursements.