PROJECTS & EVENT OPERATIONS MANAGER
Domus Group
Total years of experience :18 years, 4 Months
Event Planning & Operations:
Lead, manage and drive successfully the planning and execution of the entire life-cycle of Dubai HeliConference & Dubai HeliShow events
Monitors and assists in the development and implementation of marketing plans as needed Set up timelines and production planning for each event with clearly defined timelines
Coordinating operations team, venue management, stand designers, contractors and equipment hire
Exhibition Operations:
Took the lead in ensuring all information pertaining to the exhibitor manual is collated Developed and maintained the event budget tracker, which ensured budgetary parameters were adhered to
Ensured effective and meaningful communications with all suppliers
Coordinating with the show team to ensure all sponsor deliverables have been fulfilled i.e., sponsored items, banners, flags etc.
Liaising with the marketing team and the designer to update all event signage
Applying for the necessary permits to run the show - DTCM event permits, event barcodes and RTA road signage permits
Placing orders for organiser, show feature and conference room requirements with the venue as well as the official contractor within the set deadlines
Managing the team to ensure all organiser office requirements, furniture, telecoms and catering orders are placed
Onsite management (during build, show days and breakdown) and coordination between the show team, official contractors, exhibitors and their respective contractors
Conference Operations:
Taking charge of all logistic requirements for assigned conferences Liasing with the venue and all other suppliers
Collecting all conference information and providing input on conference documentation Handling the assigned conference budget and costs
Supervising and managing delegate and speaker registration on the day of the event Communicating all conference related information to other individuals/departments involved in the assigned event
Sales and Negotiation:
Oversee local & international sponsorship/exhibition space sales to potential exhibitors/partners/sponsors
Develops a business plan and sales strategy ensuring sales and profitability targets are met Negotiating the terms of an agreement and closing sales
Negotiating on price and costs, delivery and specifications with buyers and managers
Reinforcement of Customer Relationship:
Gathering market and customer information
Representing the organization at trade exhibitions, events and demonstrations Gaining a clear understanding of customers' businesses and requirements
Worked closely with both public and private sector clients in designing and planning learning
and development plan
Assisted the director of sales to design and deliver an effective sales strategies
Developed and maintain market intelligence report to production and marketing departments
to come up with accurate and confident decision-making in terms of event production and
marketing strategies
Took ownership and responsibility for the achievement of delegate numbers and sales revenue
targets
Built strong relationships with current and potential clients both pre and post event Maintained a pro-active approach in following up all enquiries from Key Clients to increase conversion rates
Oversaw the overall project management of event assigned - working closely with other departments (sponsorship, production, marketing)
Coordinated with operations executive, on-site staff, and other resources to ensure the smooth running of the event
Managed the customer feedback process
Interacted with customers to provide information in response to inquiries about products or services and to handle and resolve complaints
Cold calling to arrange meetings with potential customers to prospect for new business and acts as a contact between a company and its existing and potential markets
Review of sales performance, aiming to meet or exceed targets.
Maintained and developed relationships with existing customers in person and via telephone calls and emails. Currently handling accounts w/ renowned hotel groups and facilities management in UAE
Maintained 0% customer negative feedback
Responsible for all client queries and consultation on investments and properties
Delivered excellent project information through presentations to the target clientele
Followed-up unsettled payments and maintained monthly cash flows
In charge for all sales event management like exhibitions and project launch
Responsible for developing, maintaining, and reporting a monthly property market
research/analysis within the Middle East to higher management
Interact with publication authors (customers) and provide information about the organization’s products
and services, take orders, respond to complaints, and process returns.
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