Lead Infra Engineer
mphasis
Total years of experience :14 years, 1 Months
Administering change management related to server upgrades and software installation.
Prepared and maintained documentation of technologies, standards and procedures.
Maintaining and supporting servers for Intel; AMD architecture
Responsible for second and third-level support for Exchange 2010 messaging environment in VM Ware ESX 4.X Virtualized Infra
Responsible for second and third-level support for DR management servers Snap Manager for Exchange 6.0.4; Enterprise Vault v10; Net App storage; Symantec Endpoint Security.
Responsible for second and third-level support for Blackberry Server 5, Windows Server 2008 AD Infra, DNS, DHCP, File Server in VM Ware ESX 4.X Virtualized Infra.
Participating in complete system builds, upgrades, migrations, code deployments and patch management.
Implementing security policy and virus protection.
Guide and instruct service desk team members on tickets.
Handle escalated issues/activities related to operation environment and report to Tower leads.
Handshake between each shift Supervisor for escalation & maintenance.
Responsible to see all the escalation and validate to escalate.
Keep track of all the critical, urgent, trouble and maintenance tickets coming in the shifts.
Job allocation, Task allocation and tracking.
Team Coordination, training and mentoring.
Operate within Standard Operating Procedures (SOP), ITIL Framework practices & Service Level Agreement (SLA).
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Worked extensively on consultation projects for Exchange Server 2007; Exchange Server 2010; Hyper-V 2008 and VMware ESX/V-Sphere 5.
Exchange Server -
Performed extensive research on the Exchange Server 2007 and 2010 features. Once these features were tested in the lab environment developed by Microsoft and a consensus decision was reached, I prepared a Detailed Technical Documents, Technical Trainings and the Global certification plan for clients across globe.
Virtualization -
Consulted deployment for Microsoft Virtual Server 2005 R2 Virtualization, Microsoft Hyper-V Virtualization using Microsoft developed testing Environment for APP-V, Server, VDI, Profile Virtualization with management through SC VMM.
VMware ESX 4.X and V-Sphere 5 virtualization platform deployment, testing and trainings for clients..
Performed Exchange server migration testing’s of Exchange server Exchange server 2010.
Performed Exchange server migration testing’s of Exchange server 2007 to Exchange server 2010.
Responsible for creating, testing system images for testing using Hyper-V Snapshot, Base Disk.
Monitored server performance.
Maintained technical knowledge in networking area; operating system (Windows Server and PC).
Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.
Served as Server Engineer for corporate locations of Client site.
Provided technical support for hardware/software configurations and applications.
Administered/provided troubleshooting for Lotus Notes and MS Outlook
Participated in EDP operations, project planning, deployment logistics during EDP centralization process.
Assisted in documenting management processes.
Supported configuration, management and maintenance of all workstations and servers, Windows server 2003/2008, print servers, DHCP, AD instance management, TS, VPN, Windows Update Services.
Managed backup solutions using Arc Server, VERITAS, NT Backup for onsite and offsite storage.
Supported security application support and management for Symantec Antivirus Endpoint Protection.
Supported day to day Workstation/Server/networking issues for 300+ workstations, laptops, and servers. This also included supporting 2 remote office.