Teller
AL Fardan Group
مجموع سنوات الخبرة :14 years, 10 أشهر
Roles & Responsibilities:
Branch in charge (evening shift) in Al Quoz branch.
Delivering quality Customer Service and Branch Operations.
Responsible for both individual and corporate transactions of both cash and cheques in compliance with Central bank approved procedures and guidelines.
Have given full authority to process and authorize USD/GBP/EURO/CAD/AUD transactions of both individuals and corporate clients
Attending customers for making DD/telex transfer/electronic transfer etc.
Processing credit or debit card transaction, collecting cheques, validating cheques and deposits to the bank.
To answer customer complaints, branch detail enquires, transaction enquires, rate enquires conversion, branch audit and compliance.
Executing process such as payment orders, wire transfers, financial entries, reconciliations etc.
Responsible for making profitable deals for the purchase and sale of foreign currencies, quote better and attractive rates to the clients for making commercial transfers by monitoring currencies.
Accounting of all branch payments and receipts and maintain proper records of cash receipts and payments, keep the inventory of stocks and arrange deposits on prompt time.
Identifying training needs and giving induction and orientation programs for the new employees in co-ordination with the HR Dept.
Processing and accepting airline payment for Air Arabia, Fly Dubai and RAK airways.
Responsible for releasing all inward payment and maintain proper inventory levels.
MIS operations and evaluate the various reports and make suggestions for improvement.
Ensure regular correspondence with all correspondence banks and liaison offices.
Provide information of new or additional services, dispatching & delivery information & prepares daily & weekly reports
Maintain records, prepares reports and performs work processing assignments and related clerical duties.
Give information to customers about different modes of transaction, rates for different transaction/prices, local promotions & activates and other info that provide valuable service to the customer.
Make sure that all required tools are available in the branch and inform the BM or the concerned team for the same.
To contribute to the branch cleanliness
To promote cross selling, inform the customers about other related products and contribute towards branch business development.
Inform the management, Task force if they see something wrong happening somewhere.
Follow up for the complaints registered with them by the customers and make sure that the reply is sent to the customer.
Respond to the calls
Comply Anti Money Laundering and Compliance policy and procedure
Turning complaints into opportunities
Roles & Responsibilities:
Solving Priority 1, 2 and 3 tickets, Troubleshooting and fixing the bugs.
Reviewing current systems.
Presenting ideas for system improvements, including cost proposals
Working closely with analysts, designers and staff
Testing the product in controlled, real situations before going live
Preparation of training manuals for users
Giving admin support for the portal and coordinating with clients for support.
Resolves and/or escalates issues in a timely fashion.
Providing specialized support to other departments and managers.
Protects operations by keeping information confidential.
Provides information by collecting, analyzing, and summarizing development and service issues.
Accomplishes engineering and organization mission by completing related results as needed.
Providing document and telecommunication management.
Automation of reports and monitoring the Unix and Mainframe batch jobs.
Monitoring the Neman Marcus reporting tools like Dashboard (developed with Flux) and Business objects (Developed with JSP).
Prepare reports of findings, illustrating data graphically and translating complex findings into writing text.
Measure and assess customer and employee satisfaction.
Giving admin support for the portal and coordinating with clients for support.
Providing training and development to the staff.
Ensuring that human and material resources are correctly utilized.
Solving Priority 1, 2 and 3 tickets, Troubleshooting and fixing the bugs.
Reviewing current systems.
Presenting ideas for system improvements, including cost proposals
Working closely with analysts, designers and staff
Testing the product in controlled, real situations before going live
Preparation of training manuals for users
Giving admin support for the portal and coordinating with clients for support.
Resolves and/or escalates issues in a timely fashion.
Providing specialized support to other departments and managers.
Protects operations by keeping information confidential.
Provides information by collecting, analyzing, and summarizing development and service issues.
Accomplishes engineering and organization mission by completing related results as needed.
Providing document and telecommunication management.
Automation of reports and monitoring the Unix and Mainframe batch jobs.
Monitoring the Neman Marcus reporting tools like Dashboard (developed with Flux) and Business objects (Developed with JSP).
Prepare reports of findings, illustrating data graphically and translating complex findings into writing text.
Measure and assess customer and employee satisfaction.
Giving admin support for the portal and coordinating with clients for support.
Providing training and development to the staff.
Ensuring that human and material resources are correctly utilized.
Solving p0, p1, p2 &p3 tickets, monitoring Unix jobs, graphs, charts and troubleshooting the bugs and fixing the issues.
Handling Database downtime, Ticket server registration, Account migration activities on time to time basis.
Creation of Daily, Priority and Weekly reports generation and share it with higher Managers.
Maintaining confluence page, Crons checkup on Monthly basis.
Holds regular status meetings with team and facilitates team meetings effectively.
Keeps team well informed of changes within the organization and general Etensity news.
Effectively communicates relevant IT-related information to superiors.
Delivers engaging, informative, well-organized presentations.
Handling support and feedback.
Branch in charge (evening shift) in Al Quoz branch.
Delivering quality customer service and branch operations.
Responsible for both individual and corporate transactions of both cash and cheques in compliance with Central bank approved procedures and guidelines.
Attending customers for making DD/telex transfer/electronic transfer etc.
Processing credit or debit card transaction, collecting cheques, validating cheques and deposits to the bank.
To answer customer complaints, branch detail enquires, transaction enquires, rate enquires conversion, branch audit and compliance.
Executing process such as payment orders, wire transfers, financial entries, reconciliations etc.
Responsible for making profitable deals for the purchase and sale of foreign currencies, quote better and attractive rates to the clients for making commercial transfers by monitoring currencies.
Accounting of all branch payments and receipts and maintain proper records of cash receipts and payments, keep the inventory of stocks and arrange deposits on prompt time.
Identifying training needs and giving induction and orientation programs for the new employees in co-ordination with the HR Dept.
Have given full authority to process and authorize USD/GBP/EURO/CAD/AUD transactions of both individuals and corporate clients.
Processing and accepting airline payment for Air Arabia, Fly Dubai and RAK airways.
Responsible for releasing all inward payment and maintain proper inventory levels.
MIS operations and evaluate the various reports and make suggestions for improvement.
Ensure regular correspondence with all correspondence banks and liaison offices.
Provide information of new or additional services, dispatching & delivery information & prepares daily & weekly reports
Maintain records, prepares reports and performs work processing assignments and related clerical duties.
Give information to customers about different modes of transaction, rates for different transaction/prices, local promotions & activates and other info that provide valuable service to the customer.
Make sure that all required tools are available in the branch and inform the BM or the concerned team for the same.
To contribute to the branch cleanliness
To promote cross selling, inform the customers about other related products and contribute towards branch business development.
Inform the management, Task force if they see something wrong happening somewhere.
Follow up for the complaints registered with them by the customers and make sure that the reply is sent to the customer.
Respond to the calls
Comply Anti Money Laundering and Compliance policy and procedure
Turning complaints into opportunities
Admin for the provider Database and Analysis of production requests.
Serves as main point of contact on all IT-related matters for the office assigned.
Handling the system issues of the team & getting in touch with client IT team for support.
Preparing training documents, maintaining SLA and production support reports.
Prepare quarterly Business Activity Plan.
Manage relations with clients.
Set up computer and other requirements for new employees.
Order stock and office supplies.
Manage the induction of new employees.