abhilash VARMA, Service Desk Analyst

abhilash VARMA

Service Desk Analyst

IIR Middle East

البلد
الإمارات العربية المتحدة - دبي
التعليم
دبلوم, Project Management
الخبرات
16 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 3 أشهر

Service Desk Analyst في IIR Middle East
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ يناير 2010

• Managing Windows Server 2003/2008 based Domain network (Active Directory, DNS, DHCP )
• Administer MS Exchange Server 2003 with 350+ mailboxes
• Installation, maintenance & troubleshooting of HP Proliant ML/DL Servers and Dell Servers
• Responsible for taking daily backup using EMC Networker and storing them offsite
• Administered and configured the Blackberry Enterprise Server
• Responsible for maintaining Cisco Firewall, Internet Routers, Call Manager, IP Telephones and ISDN lines
• Administration of the WSUS server to automate the installation of security patches and hot fixes on production servers and workstations
• Administration of virtual servers using Citric XenCenter
• Managed the Security card system : handled user login and report generation
• Administration of FTP server for IIRME
• Administered and configured the SafeQ terminals for the Xerox printers
• Administered and configured the Xerox Device Manager to monitor all Xerox machines.
• PC and laptop support

Hardware Engineer في IIR Middle East
  • الإمارات العربية المتحدة - دبي
  • مارس 2008 إلى ديسمبر 2009

• Assist in hardware installation and maintenance of workstations, servers, printers, networking equipment, and other supporting hardware.
• Installation of Operating System and Software's using Acronis images for desktops and laptops
• Performed user account creation, deletion, and configuration.
• Analyze, log, track and maintain complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.
• Second level administration of Cisco Call Manager, Cisco Unity and IP Phones.
• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
• Performed occasional off-hours and remote support.

الخلفية التعليمية

دبلوم, Project Management
  • في Practical Project Management
  • نوفمبر 2012
دبلوم, ITIL V3
  • في Loyalist Certification Services
  • ديسمبر 2010

Passed ITIL V3 with 94% marks.

دبلوم, CCNA
  • في INDIAN INSTITUTE OF HARDWARE TECHNOLOGY
  • ديسمبر 2007

certified

دبلوم, MCSA
  • في INDIAN INSTITUTE OF HARDWARE TECHNOLOGY
  • ديسمبر 2007

Working towards certification.

دبلوم, RHCE
  • في INDIAN INSTITUTE OF HARDWARE TECHNOLOGY
  • ديسمبر 2007

Working towards certification.

بكالوريوس, Computer Science & Engineering
  • في N S S College of Engineering
  • ديسمبر 2006

Specialties & Skills

Networking
computer engineering
Windows Server Administration

اللغات

الانجليزية
متمرّس
الهندية
متوسط
الملايام
متمرّس

التدريب و الشهادات

MCSA (الشهادة)
تاريخ الدورة:
September 2006
صالحة لغاية:
December 2006
CCNA (الشهادة)
تاريخ الدورة:
January 2007
صالحة لغاية:
February 2007
CCNP (الشهادة)
تاريخ الدورة:
May 2009
صالحة لغاية:
May 2009