Facilities Manager - Retail
Al Tayer Group LLC
Total years of experience :22 years, 7 Months
>Managing FM Portfolio of 300 Luxury retail outlets and 03 Department stores spread across GCC, having combined area of appx 01 mil Sqft.
>Portfolio of premium luxury brands store like Bloomingdales, Harvey Nicholas, Armani, Gucci, Crate & Barrel and Gap & Banana Republic Armani Cafe.
>Manage, direct, coordinate and monitor PPM, service & repair activities of all facilities, take charge of all emergencies and ensure responsible back-up is available in order to take corrective action as necessary.
>Monitor SLA's for in-house and external service providers, instate KPI's to measure and monitor the agreed service levels and ensure that related KPI’s are achieved on overall operations.
>Ensure regulatory complaince for all applicable systems and subsystems across GCC.
>Manage & direct a comprehensive facilities preventive and predictive maintenance program, continuously survey and assess customer satisfaction with on-call facility repair services, contracted services or third party maintenance/ repairs; identify shortcomings in responsiveness, quality of repairs, and customer communications; take prompt, positive action to maintain high levels of customer service.
>Manage relationships with clients, landlords, tenants, contractors and all concerned authorities & parties to ensure maintenance & repair services are completed without any dispute, litigation or cost overruns.
>Monitor and participate in operations for assigned sections including inspecting new projects, developing and implementing modifications and improvements, recommending specifications and scheduling for contracts, negotiating prices and inspecting contractors work to ensure that safe work practices and standard operating procedures are followed.
>Prepare the operating budget for the assigned area of responsibilities and is responsible for the maintenance budget & cost control.
>Manage and direct a comprehensive preventive and reactive maintenance of various Kitchen Equipments in the F & B brands.
• Reporting to Group General Manager and matrix reporting to COO and GM’s of other Business units.
• Leading and managing Facilities Division using in-house and outhouse service provision.
• Facilities Management of 52, 000 Sqft premium offices space, two manufacturing units, six construction sites, and eight leasehold and owned residential and commercial properties located across UAE.
• Controlling the annual Facilities budget of AED 16 million and imprest petty cash account of AED 45, 000.
• Spearheaded the cost reduction program which resulted in annual saving of AED 4 million for FY 09’.
• Acting as Project Manager for establishing new facilities, including but not limited to design, Planning, financial feasibility and commencement of new location.
• Planning for future development via relocation, renegotiation and refurbishment of new and existing facilities in line with strategic business objectives;
• Formulating emergency procedures and protocols.
• Preparing documents to put out tenders to contractors for existing and new Facilities.
• Working with Purchase department for Investigating availability and suitability of options for new purchases and maintaining inventory.
• Conducting HSE audits and Organizing preventive and reactive maintenance for all utilities and equipments.
• Coordinating with IT to ensure all related functions are operational.
• Liaising with tenants of commercial properties;
• Managing and leading change to ensure minimum disruption to core activities;
• Devising and measuring KPI and SLA matrix for outsource service providers.
• To manage all process related to Administration of Labor accommodations for 4000 employees spread across UAE.
• To manage all process relating to providing catering services for appx 4000 employees.
• To manage all process including but not limited to managing optimum fleet strength, finalizing new vendors and invoices of Rent - A-Car companies for arranging Fleet of 250 veh (Hired and Owned)
• To manage Dulsco’s accommodation business unit (with an annual turnover of US $ 10 million) as a stand-alone profit centre.
• To manage and develop the sports and recreational complex as stand alone profit centre. To be Part of Project management team and interacting with consultants and contractors on design, planning and implementation issues
• Manage the accommodation business unit budget process while reviewing and monitoring monthly budget variance report, also ensure close control of ageing debtors.
• To generate optimum revenue from the owned properties by managing both external and internal customers to the highest standards.
• To manage in all respects, the facilities owned and ensure highest level of Health, Safety and Environment is achieved.
• To periodically carry out Fire, Threat and Risk assessment of facilities owned and initiate corrective procedures.
• To execute purchase contracts of cleaning materials, maintain inventory and insure optimum consumption.
• Control sales function of the division
• To act as Internal auditor in the organization as per ISO 9001:2001 in the organization
• Reporting to Manager- Manpower Services.
• Responsible for the overall operations, transportation, allocation and supervision of manpower planning programs, activities, and allied functions
• Monitoring, tracking and reporting on the budget, scheduling and planning of efficient operations
• Controlling the Payroll Process of 3800 Employees
• Conducting QHSE Audits at various client location and follow up to achieve reduction in down time and risk susceptibility
• To oversee and support Customer Service Division, which is catering to over 100 reputable clients (viz. DP World, Danata, Etisalat (Dubai and Sharjah), Emirates Airlines, Dubai Dry Docks, Emirates Bank) across all spectrum of Industry in UAE, which encompasses both Govt. and private Sectors.
• Maintaining-staffing levels to provide efficient use of resources, supervision of the recruitment of staff and their welfare, disciplining, training and mentoring at all levels.
• Responsible to assess client requirements and provide creative and innovative HR solutions for generating new business opportunities
• Efficacious engagement of manpower to get optimum Output has been the cornerstone of my job.
• During the tenure of employment have independently executed Facilities management projects worth $2.5 million in northeastern India.
• Have conjured and led a team of multi ethnicity with an objective to achieve allotted targets within a specified timeframe.
