Abhishek Verma

- Acting as ServiceNow Architect & Technical Lead for ITSM implementation and optimization programs.
- Leading a team of developers, administrators, and functional consultants for end-to-end delivery.
- Designing scalable ServiceNow architecture aligned with business and ITIL processes.
- Working as a ServiceNow Integration Specialist, implementing REST-based integrations using MID Server.
- Acting as Functional Consultant, translating business requirements into technical workflows and solutions.
- Overseeing ServiceNow administration, governance, and platform best practices.
- Driving implementation initiatives and continuous service improvement programs.

- Worked as ServiceNow Operations Lead, managing a 22-member team across development, admin, and support.
- Designed and implemented ServiceNow integration solutions using REST APIs.
- Played dual role as Functional Consultant and Admin, optimizing ITSM processes and configurations.
- Led ServiceNow enhancements, implementations, and platform governance activities.

- Led ServiceNow development and solution design for ITSM modules
- Designed automation workflows improving service efficiency and resolution time
- Managed major incidents and coordinated resolution across teams
- Established governance frameworks and ensured adherence to ITIL processes
- Acted as a bridge between business stakeholders and technical teams.

- Designed and implemented end-to-end ServiceNow ITSM solutions.
- Led multiple ServiceNow integration and data migration projects.
- Acted as ServiceNow Developer, Admin, and Functional Consultant across projects.

- Provided L2/L3 production support for BMC Remedy ITSM, ensuring system stability and SLA compliance.
- Developed and supported ITSM solutions on BMC Remedy platform
- Designed workflows, integrations, and automation solutions
- Managed system upgrades, configurations, and performance optimization.