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Abhishek Verma, Associate Consultant

Abhishek Verma

Associate Consultant·Tata Consultancy Services

India

Master's degree, Master's degree in Computer Applications

Work experience

Total years of experience: 15 years, 7 months

Associate Consultant

September 2024 - Present

Tata Consultancy Services

Gurgaon, India

September 2024 - Present

- Acting as ServiceNow Architect & Technical Lead for ITSM implementation and optimization programs.
- Leading a team of developers, administrators, and functional consultants for end-to-end delivery.
- Designing scalable ServiceNow architecture aligned with business and ITIL processes.
- Working as a ServiceNow Integration Specialist, implementing REST-based integrations using MID Server.
- Acting as Functional Consultant, translating business requirements into technical workflows and solutions.
- Overseeing ServiceNow administration, governance, and platform best practices.
- Driving implementation initiatives and continuous service improvement programs.

Company industry:
IT Services

ServiceNow Operations Lead [IT Consulting

April 2023 - July 2024

Input Zero Technologies

Gurgaon, India

April 2023 - July 2024

- Worked as ServiceNow Operations Lead, managing a 22-member team across development, admin, and support.
- Designed and implemented ServiceNow integration solutions using REST APIs.
- Played dual role as Functional Consultant and Admin, optimizing ITSM processes and configurations.
- Led ServiceNow enhancements, implementations, and platform governance activities.

Company industry:
IT Services
Job role:
Information Technology

Operations Lead [Banking

November 2021 - April 2023

Wipro Ltd

Greater Noida, India

November 2021 - April 2023

- Led ServiceNow development and solution design for ITSM modules
- Designed automation workflows improving service efficiency and resolution time
- Managed major incidents and coordinated resolution across teams
- Established governance frameworks and ensured adherence to ITIL processes
- Acted as a bridge between business stakeholders and technical teams.

Company industry:
IT Services

Operations Lead Consultant [IT Services &

July 2018 - October 2021

Column Software Solutions Pvt. Ltd.

Delhi, India

July 2018 - October 2021

- Designed and implemented end-to-end ServiceNow ITSM solutions.
- Led multiple ServiceNow integration and data migration projects.
- Acted as ServiceNow Developer, Admin, and Functional Consultant across projects.

Company industry:
IT Services

BMC Remedy Developer

October 2010 - July 2018

HCL Technologies

Noida, India

October 2010 - July 2018

- Provided L2/L3 production support for BMC Remedy ITSM, ensuring system stability and SLA compliance.
- Developed and supported ITSM solutions on BMC Remedy platform
- Designed workflows, integrations, and automation solutions
- Managed system upgrades, configurations, and performance optimization.

Company industry:
IT Services

Education

IGNOU

July 2013

July 2013

Master's degree, Master's degree in Computer Applications

India

IGNOU

May 2011

May 2011

Diploma, Post Graduate Diploma in Computer Applications

India

GGSIPU

May 2010

May 2010

Bachelor's degree, Bachelor's degree in Computer Applications

India

Skills

Service Delivery
Expert
Service Delivery
Expert
IT Operations
Expert
IT Operations
Expert
ITIL
Expert
ITIL
Expert
BMC Remedy
Expert
BMC Remedy
Expert
ITIL
Expert
ITIL
Expert
SERVICE REQUEST MANAGEMENT
Expert
SERVICE REQUEST MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ROOT CAUSE ANALYSIS
Expert
ROOT CAUSE ANALYSIS
Expert
ITSM Optimization with ServiceNow
Intermediate
ITSM Optimization with ServiceNow
Intermediate
ServiceNow Administration & Configuration
Intermediate
ServiceNow Administration & Configuration
Intermediate
ITIL Process Implementation, Integration & Optimization
Intermediate
ITIL Process Implementation, Integration & Optimization
Intermediate
Advanced Reporting & Data Visualization
Intermediate
Advanced Reporting & Data Visualization
Intermediate
ServiceNow Performance Monitoring & Optimization
Intermediate
ServiceNow Performance Monitoring & Optimization
Intermediate
Audit Support
Intermediate
Audit Support
Intermediate
IT Operations Management
Expert
IT Operations Management
Expert
IT Service Management [ITSM]
Expert
IT Service Management [ITSM]
Expert
Communication & Customer Relationship Management
Expert
Communication & Customer Relationship Management
Expert
Stakeholder & Escalation Management
Expert
Stakeholder & Escalation Management
Expert
ServiceNow
Intermediate
ServiceNow
Intermediate
Microsoft office
Expert
Microsoft office
Expert
BMC Remedy
Expert
BMC Remedy
Expert
Service Delivery
Expert
Service Delivery
Expert
IT Operations
Expert
IT Operations
Expert

Languages

English
Expert
Hindi
Expert

Training and Certifications

Training
BMC Helix Chatbot 20.x: Fundamentals Administering
BMC
PGDCA
Indira Gandhi National Open University
BMC Certified Administrator: BMC Remedy AR System 7.5
BMC
Microsoft SQL Server 2012 certified
Microsoft
ITIL Foundation Version 3 Certification
EXIN

Hobbies

  • Travelling
    Visit new places
  • Watching Movies
    Hollywood / bollywood