Sr. MIS Executive
Genpact
Total years of experience :17 years, 2 Months
Handling a Team of 20 FLM’s, Maintaining database of 450+ employees & 4 sub process
Receiving, Automating and downloading data from different sources and formatting data using EXCEL & Google Sheets.
Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data.
Updating Data Tracker and MIS Dashboard on daily and weekly basis.
Updating attendance dashboard and sending the agents allocation report to Sr.Manager.
Ensure deliverables (Daily reports, WBR, MBR, QBR &Dashboard) are prepared on time for the timely presentation to client.
Data Analyzation and forecasting with a view to apprise management of process operations and assist in critical decision-making process by using MS-Excel.
Creating and updating agents’ productivity report in Dashboard and Share MIS Dashboard to the seniors.
Using Google Data Studio to make attractive and changeable dashboards.
1. As Team Leader
Managing a team of 8 Transport Executive, 6 Vendor Supervisors & 2 Security Supervisors. And With them managing about 1500 Employees, 80 Drivers & 46 Security Guards.
Preparing Shift Schedules.
Work distribution Management.
2. As Senior Operations Executive
Ensure On time Logins & Logouts.
Responsible for preparing the routing for 1500 employees.
To ensure the cab occupancy is maintained as per the given target.
Respond to escalation mails from the employees and provide resolution
Ensure required reports are submitted on time.
Maintaining and updating database of employees.
MIS Reports
Ensuring the performance level meets the expected requirements of the employees.
Following up with vendors for any Non Compliance vehicles.
Worked as Sr. Sales executive and attending customers calls
Looking after all sales
Responsible for addressing customer’s queries being the Front Line Supervisor.
