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Total years of experience: 18 years, 8 months
July 2018 - Present
Alshaya Group
Al Kuwait, Kuwait
July 2018 - Present
October 2012 - July 2018
Victoria’s Secret – Alshaya Group
Al Kuwait, Kuwait
October 2012 - July 2018
October 2010 - July 2012
STREAM Call Center
Tunis, Tunisia
October 2010 - July 2012
March 2008 - October 2010
Teleperformance Call Center
Tunis, Tunisia
March 2008 - October 2010
September 2007 - December 2009
he Hotel « Mouradi Palace »
Sousse, Tunisia
September 2007 - December 2009
January 2007
January 2007
Diploma, Vocational training of Hotels Management
Tunisia
January 2005
January 2005
High school or equivalent, 2 nd grade of economics and management sciences,
Tunisia
January 2001
January 2001
High school or equivalent, Baccalaureate certificate: Mathematics sciences -
Tunisia
CUSTOMER SERVICE
SALES
MANAGEMENT
MANAGEMENT CONTROL
WRITING
COMPLEX PROBLEM SOLVING
ADAPTABILITY
BRAND LOYALTY
CUSTOMER INQUIRIES
KEY PERFORMANCE INDICATORS KPIS
RETAIL SALES
TECHNICAL SUPPORT
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