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Abishek Mukundan, Techno-Functional Consultant

Abishek Mukundan

Techno-Functional Consultant·Dynamics 365 FinOps, Cetas Infotech Pvt. Ltd.

United Kingdom

Master's degree, Advanced CompSci

Work experience

Total years of experience: 2 years, 3 months

Techno-Functional Consultant

July 2023 - September 2025

Dynamics 365 FinOps, Cetas Infotech Pvt. Ltd.

Chennai, India

July 2023 - September 2025

• Led pre-sales and solution demonstrations for D365 FO, translating client business challenges into tailored digital
transformation roadmaps and securing an 80% win rate on pursued deals.
• Served as primary escalation point for 10+ enterprise clients, diagnosing complex functional/technical issues and
reducing average ticket resolution time by 34% while driving measurable improvements in client NPS.
• Designed and deployed Microsoft Copilot + Power Platform solutions across client operations, eliminating process
redundancies by 40%, enabling accelerated decision-making.

Company industry:
IT Services

Education

University of Birmingham

August 2026

August 2026

Master's degree, Advanced CompSci

United Kingdom

Vels University

September 2024

September 2024

Bachelor's degree, Computer Applications (Honors)

India

Our Own English High School, CBSE

January 2020

January 2020

High school or equivalent, Business Studies & IT

United Arab Emirates

Skills

AUTOMATION

Intermediate

COMPUTER PROGRAMMING

Intermediate

COMPUTER SCIENCE

Intermediate

CONSULTING

Intermediate

CONTRACT ANALYSIS

Intermediate

DECISION MAKING

Intermediate

DIGITAL MEDIA STRATEGY

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

SOFTWARE DEVELOPMENT

Intermediate

Languages

English

Native Speaker

Hindi

Expert

Tamil

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
Microsoft Certified ERP Associate, Microsoft