Sr Sales Engineer
Skill Lync
Total years of experience :4 years, 4 Months
Selling advanced engineering courses over the phone and achieving Sales targets for skill lync an Ed-tech
company.
· Customer profiling and suggesting the right course to the customers, up selling and cross-selling products
and services.
· Resolving post sales issues and ensuring high customer satisfaction throughout the course.
· Maintaining accurate and updated records of customer payments, transactions, and feedback using CRM
software.
• Providing voice Based Technical Support for a leading global ISP (EarthLink)
• Handling Customer Queries and up selling.
• Understanding the customer's needs by asking prevalent questions and being able to recommend a service that fits that specific customer. Independently supervising /monitoring new agents.
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