Mohammed Abrar Merchant

Betterhomes LLC, Dubai, UAE

Apr’18 - Present

Application Engineer

- Provided application assistance and technical support related to Yardi
system users for the Operations and Accounts team
- Responded to business users’ requests for creation & generation of
reports, data extracts, troubleshooting, problem analysis and
requirement gathering
- Developed written business functional specifications for Yardi custom
reports, custom applications, changes to security and application
functionality
- Managed the Ticket System Toolset for reports, requests and system
data
- Analyze, identify, design and implementation of the software
applications
- Developed and improved complex SQL reports, creating system
integrations with web services and SQL

eClinicalWorks India Private Limited, Mumbai, India

Jan’12 - Dec’18

Technical Team Lead
Jul'14-Dec'17

-Conducted detailed analysis of the business, prepared and
implemented yearly strategic business plan and presented it to the
senior management for their review
-Took ownership of recognized business issues, completed performance
review of all staff, and developed a high-performance team and
ensured strategic initiatives were implemented
-Attended to major incident management calls and provided regular and
accurate updates within a resolution SLA of 45 mins
-Ascertained the specific training needs of subordinates and accordingly
arranged training programs on Server Crash & Recovery and various
other modules for improving the learning curve
-Leveraged knowledge of MS Excel and other MS Office tools to create/
present reports based on the trend analysis

Projects:
-Monitored most critical line of business in the organization entailing
resolution of system down / showstopper issues
-Managed international healthcare clients like Emirates, Meraas,
Novomed, Specsavers, HCL, NFL, which spanning UAE, United States,
United Kingdom, Australia, New Zealand, Africa, Singapore and India



Software Specialist
Jan'12-Jun'14

-Tested routine system backups and restores from binary log files
-Managed various SQL Server activities for practices like backup &
restoring tables/databases and setting up & managing replication
-Anchored installation/implementation of MySQL, Apache Tomcat,
Filezilla FTP and IBM Cognos
-Coordinated the maintenance of linux servers