Executive Vice President / General Manager
R&C Hawaii Tours,Inc. Honolulu, HI
Total years of experience :25 years, 8 Months
Expertly provide strategic customer need assessment planning and appropriate product and service solutions within defined time and budget parameters. Build and maintain strong relationships with key industry players and decision makers to advance company objectives and promote effective administration. Manage and train 100 member cross functional team on various sales strategies and tactics and all company policies, standards and procedures. Effectively leverage contracts with major hotels, airlines and various vendors to promote product visibility and availability. Develop and implement strategic objectives to ensure achievement of profitability goals and high client satisfaction. Utilize clarity, humor, well defined goals and positive work ethic to establish a spirited organizational culture. Skillfully conducted sales calls, seminars and business negotiations with retail and wholesale businesses in Japan.
• Increased sales by 20% over previous year, resulting in total annual revenues exceeding $60M
Successfully provided orientation and training on product management, sales and marketing, customer service and leadership skills to advance strategic company objectives. Orchestrated dynamic trade and distribution presentations and events. Conducted comprehensive market research to ensure optimal sales performance and conformance with company standards and procedures. Coordinated interdepartmental functions to achieve maximum output, including sales, marketing, production, distribution, human resources, quality control and legal issues.
• Skillfully negotiated annual supply contracts with various commercial airline carriers for five consecutive years
• Increased outbound department sales 30% for total annual revenues exceeding $3M
• Generated 15% increase in new marketing channels and established package strategies in Japan, Korea and other parts of Asia
• Generated 10% increase in company sales through promotion team deployment, planning new products and launching sales promotions
• Administered accounts with leading international airlines and organizations, including Japan, ANA, Delta, American, Korean, China Airlines, Hilton, Sheraton, Hyatt and Four Seasons
• Promoted for improving introduction of profitability-enhancing initiatives and demonstrated business acumen and assumption of key roles.
• Served as Sales Manager to manage the contracts.
• Strategically administered sales and customer support across multiple diverse industries and sectors including wholesale, retail, hotel, and institutional facilities.
• Generated a 25% increase in local profit through successful contract negotiation and deployment of strategic initiatives.
• Analyzed and controlled expenditures related to sales activities to confirm budgetary requirements.
• Engaged in activities that promote the sales of the products within the relevant areas.
• Achieved highest sales 2000-2001.
• Set up an office and oversaw all sales and business development functions.
• Led all inbound and outbound movements.
• Handled and negotiated contracts with vendors and hotels.
• Coordinated large group movements for Japanese clients.
• Planned workload, monitored individuals and team, including overall performance of both.
• Responsible for customer service and sales.
• Coordinated and organized all in coming groups and VIP movements. Handle scheduling and placement of staff.