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Ahmed Hussein, customer service

Ahmed Hussein

customer service·Vodafone Egypt

Egypt

Bachelor's degree, law

Work experience

Total years of experience: 21 years, 7 months

customer service

September 2014 - Present

Vodafone Egypt

Cairo, Egypt

September 2014 - Present

Handle customers inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

customer service advisor

July 2013 - September 2014

Raya contact center - Etisalat UAE project

Cairo, Egypt

July 2013 - September 2014

• Providing technical solutions for customer’s technical problems.
• Applying the customer service policy of the company to deliver the maximum satisfaction to the customer.

Achievements:
Get quality certificate twice from quality team as a top achiever for three consecutive months.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

consumer loans rep.

May 2012 - July 2013

Arab national bank

Riyadh, Saudi Arabia

May 2012 - July 2013

indoor marketing and sales. And some customer service tasks such as Printing account’s statement and creating new accounts and other procedures that could help us to achieve our demanded target so approaching and customer service skills was part of my job.

Company industry:
Banking
Job role:
Sales

lawyer

March 2004 - August 2011

بنك باركليز - مكتب د- هشام فضلي المستشار القانوني لبنك باركليز

Cairo, Egypt

March 2004 - August 2011

مستشار قانوني لعملاء البنك والتفاوض مع العملاء المتعثرين في سداد القروض

Company industry:
Banking
Job role:
Legal

Education

جامعه الزقازيق - كليه الحقوق

November 2010

November 2010

Bachelor's degree, law

Egypt

GPA (percentage): 60%

GPA (percentage): 60%

Skills

Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert
Loans
Expert
Loans
Expert
Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert
Loans
Expert
Loans
Expert

Languages

English
Intermediate

Training and Certifications

Training
ECDL & English
Axon Institute
May 2010