Call center agent
Reach management services
Total years of experience :8 years, 8 Months
handle customer inquiries both telephonically and by email
· research required information using available resources
· manage and resolve customer complaints
· provide customers with service information
· enter new customer information into system
· update existing customer information
· Identify and escalate priority issues to the supervisor
· route calls to appropriate resource
· follow up customer calls where necessary
· complete call logs
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