Azzam Ali

1-Co-ordinate with GH, Customs, Immigration,

1-Manage all day-to-day operational issues, including check-in, operations, safety and security, disruption handling and service recovery in accordance with corporate procedures.

2-Own and manage airport authority and supplier relationships on a daily basis and ensure that they deliver the products and services Sudan Air requires to perform effectively.

3-Responsible for achieving & reporting Customer Service targets at airport including KPI, punctuality, baggage etc within agreed budget.

4-Monitoring of local Service Level Agreement and performance management of suppliers.

5-to Liaise and communicate with both internal and external customers.

6-Monitor competitor activity at the airport and feedback to the commercial team; ensure that all business, customer service and commercial information are cascaded to the team.

7-Coordinate with Airport Management on ongoing action plan for service improvements; adapt all possible methods to achieve/exceed the set up targets.

8-Achieving work Objectives, managing and evaluating performance of the staff.


Professional Qualification
----------------------------------------------------------------------------------------------------

•Certificate of