ABU NAFEES THALIFF IBRAHIM

• Collaborated with stakeholders to analyze business challenges and proposed tailored
technology solutions.
• Led end-to-end delivery of IT consulting projects, ensuring alignment with business objectives.
• Drove requirements gathering sessions, documenting user stories, and functional
specifications.
• Managed stakeholder relationships to ensure seamless project execution and user
satisfaction.
• Oversaw project financials, budgeting, and compliance with industry standards.

19 years of experience in Business Process Analysis, ERP Software Evaluation, ERP Implementation, IT
Application Consulting, Software Support/ Maintenance and IT Project Management as client’s
representative. Full life cycle implementation in Food & Beverages, Retail, Travel, Construction Industry,
MEP Services, Facilities Management, Event Management, Ticketing, Expo 2020 Government Exhibitions,
Fleet Management, Manufacturing, Oil & Gas Supply and Services domain from Project Kick-off to
Go-Live.
Experience in implementation and support of applications like SAP ECC6.0, SAP BUSINESSONE, Oracle
EBS-Business Suite, OpenBravo 3.0 agile Retail ERP, Ungerboeck (USI) CRM, EPICOR 9, Iscala, EPICOR
HCM, Microsoft Dynamics GP 9, JIRA, Tejari, ROSMIMAN CAFM, Web TMA CAFM, FMMS, Xpedeon, Site-
Construction ERP

• Acted as the primary liaison between business and technical teams to prioritize feature
development.
• Owned product roadmap, ensuring timely delivery of solutions meeting business needs.
• Spearheaded Oracle Fusion ERP transformation projects, mitigating roadblocks and ensuring
data integrity.
• Enhanced CRM modules to implement loyalty programs, cashback offers, and personalized
promotions.

• Managed system implementations for Expo 2020, including requirements documentation and
vendor evaluation.
• Oversaw CAFM system maintenance, ensuring operational efficiency for internal and external
stakeholders.
• Authored RFQs and conducted evaluations for software and service providers.

• Directed digital transformation initiatives, optimizing processes for three subsidiary
companies.
• Conducted gap analysis and provided recommendations for ERP and CRM systems.
• Facilitated workshops to gather requirements and prioritize system enhancements.
• Collaborated with C-level executives to align IT strategy with organizational goals.

• Supported and maintained Oracle E-Business Suite ERP systems.
• Monitored and interfaced Torex POS systems with ERP.
• Implemented Openbravo 3.0 ERP for retail operations and loyalty modules.
• Trained internal IT teams on ERP standards and methodologies.

• Conducted business process studies with stakeholders and end-users.
• Configured systems for cost control and contract operations in CAFM systems.
• Supported data migration and go-live processes.
• Delivered training and post-implementation support to end-users.

• Conducted in-depth product analysis of leading ERP solutions, including SAP, Oracle EBS, and
Microsoft GP 2013.
• Managed the ERP implementation lifecycle, achieving high user satisfaction.
• Deployed EPICOR HCM modules, conducted UAT, and managed data migration.
• Delivered end-user training and documentation.

• Conducted As-Is system analysis and GAP analysis for Xpedeon ERP implementation.
• Supported module implementation, functional testing, and data migration.
• Delivered user manuals, training, and post-go-live support.