Business Manager
First Bank of Nigeria Limited
Total years of experience :16 years, 9 Months
• Function as an officer responsible for supervising and coordinating Public Sector desks in Niger and Kogi State. Represent the Bank as required in engagements with Governments and other institutions.
• Oversee performance evaluation of staff members to ensure optimal customer retention and meet the bank's sales and revenue objectives.
• Marketed specialized banking products to government ministries, departments and agencies
• Generated and maintained a healthy risk asset portfolio for the branch, a high turnaround time on processing consumer lending products, and adequate management of the loans.
• Responsible for the compliance function of desks. Ensured the company’s policies were implemented and adhered to. Participated in business process re-engineering exercises to ensure and confirm that adequate controls were present.
• Related with and promptly attended to regulators during the yearly AML/CFT examination on the bank. Regularly interpret policies to teams to ensure a proper understanding of the consequences of non-compliance.
• Reviewed branch processes and transactions to ensure internal policies were strictly followed to mitigate sanctions and losses.
• Generated and shared valuable tools and data for optimal performances among relationship managers.
• Responsible in managing relationship with the state government, its agencies and MDAs, onboard new relationships and manage same by providing exceptional services to the state government officials.
• Follow up and execute all state government transactions satisfactorily and within approved TAT.
• Creating revenue for the bank through state government relationship and block all income leakages to the benefit of the bank.
• Responsible in creating quality assets for the state and equally manage and monitor the assets to prevent deterioration.
• Responsible in ensuring that the branch meets and surpass its target in the areas of liability generation, customer acquisition and retention, quality asset creation, revenue growth and profitability.
• Monitor and manage branch asset and carry out remedial action to avert deterioration of asset quality.
• Maintain branch cost within approved limit and implement the bank’s cost containment policy.
• Provides supervisory role and leadership, encourage team members to deliver on set targets, foster team spirit among team members and ensure every staff carries out assigned functions according to laid down procedures and within approved TAT.
• Carry out evaluation of direct reports at the end of the year with appropriate recommendation base on staff performance
*Building and maintaining existing bank relationship.
*Establishing new relationship for the bank, selling and marketing of various bank product to meet customer needs.
*Handle and resolve customer complaint and enquiries
Customer Service Manager: Solely responsible for Vault management, Teller supervision, Customer relationship management, ATM custody and management.
Customer Service Representative: Established prompt communication tactics to achieve account opening, customer information maintenance, customer relationship management, and customer enquiries resolution.
Funds Transfer Representative: Addressed issues concerning Draft issuance, Form M processing, Duty payments, NESS processing, RTGS, Expense processing and Amortization, and WUMT settlement.
Directly supervised the activities of Business Managers within their region to ensure optimal achievement of set targets. Executed the Bank’s budget by meeting various key performance indicators.
Ensured operational excellence, branch deposit, loans and advances, product sales and revenue objectives were achieved per the Bank’s budgetary considerations and overall goals.
Implemented strategies to facilitate the growth of the Bank’s footprints through the engagement of customers and deployment of the Bank’s products and services.
Upper credit
