Customer Support engineer
EMIRATES COMPUTERS
Total years of experience :13 years, 2 Months
Emirates Identity Authority enrollment centers (under eIMASS
Installing, testing, and maintaining a variety of personal computing and network hardware and software systems, with local area network and wide area network connections, Provide advice and support to staff on all IT issues
Managing & testing server, biometrics devices, EIDA application
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
Configure / add T&A, QS, CCTV, software & hardware.
Abu Dhabi International Airport ( under eIMASS)
Installation of EBORDER Gate with Iris Scanner, Managing & testing ECOUNTER app, IRIS server, EGATE.
Managing & testing face scanner & eye scanner(AOPTIX) camera.
Maintain installation And Configuration Procedures.
OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Install, test, and maintain a variety of personal computing hardware and software systems, with LAN connection.
Dell Service Center
Responsible for hardware support of Dell laptops and desktops
Research & Development for those cases, which is going to be bad debt and resolve those cases
➢ Completed the project of cisco IP phone installation, call recording & SMS sending server in H.H. SHK. Tainoon private office (TMKN) in Abu Dhabi & Alain (under JAYWAN technologies)
➢ Managing & testing WLAN & LAN
➢ Repair and recover from hardware or software failures
➢ Assembling the computer (gaming & normal)
➢ Installation of all type of Microsoft OS & software included Apple.