Adam El Jatari

• Managed front-of-house operations for a high-volume service company in Sydney, handling 60+ daily client interactions
covering bookings, complaints and on-site coordination.
• Resolved client disputes end-to-end by diagnosing issues, escalating to relevant departments and following up to ensure full
resolution.
• Maintained accurate administrative records and managed scheduling across multiple concurrent requests in a fast-paced
environment.

• Handled inbound calls, emails and appointment scheduling for a busy public employment agency, managing a high daily
volume of enquiries from job-seekers.
• Supported administrative procedures including document intake, file tracking and internal routing of requests.

Helped clients with property searches, viewings and follow-up throughout the rental and sales process. Built strong client relationships while supporting daily real estate operations and administrative tasks.

• Organised and updated student administrative files, ensuring accuracy and confidentiality of personal data for a student
population of several thousand.
• Responded to student enquiries and redirected complex cases to the appropriate internal contacts.

• Conducted legal research and drafted legal documents under attorney supervision, developing strong written
communication and attention to detail.
• Managed client files and ensured compliance with internal document standards — skills directly transferable to client service
environments.