Adam Hing Foon Wong

• Manage Employees Lifecyle HR Operations service tasks for assigned
countries in APAC, Europe and MEA region, including employee
onboarding, off-boarding, internal transfer, benefit operation, global mobility
etc, according to HR SSCs working procedure/SOP and given SLA with a
high accuracy level
• Process and respond to employee and manager inquiries related to
employee life cycle via ticketing system (Service Now) as Level 2 Agent
and promote articles available as Self Service - Level 1
• Accumulate standard employee and HR agent FAQ, improve employee
experience by providing end to end HR solutions to solve their issues
• Support and assist in other HR-related duties and ad-hoc tasks

• Lead and oversee the team to ensure smooth HR Regional Delivery Centre
(RDC) and activities
• Partner and collaborate with internal stakeholders (i.e., HR Business
Partners)
• Lead and manage onboarding, movement, and termination activities in
APAC (i.e Malaysia, Hong Kong, Australia, New Zealand, India and etc.)
• Monitor and analyse business performance
• Investigate and handle queries and issues with stakeholders
• Ensure that standard operating procedures (SOPs) are updated and
maintained on a timely basis
• Drive continuous improvement initiatives to improve and enhance business
practices
• Manage HR projects, reporting, and other duties as assigned

• Oversee all applicable HR administration tasks related to the employee life
cycle in APAC
• (i.e., onboarding, movement, and termination)
• Responsible for the Service Lines RDCs manpower needs and recruitment
activities, as well as handling the full range of human resources functions
for RDC employees.
• Support the Employment Contract Management process, including
preparation and collection of all relevant and applicable hiring
documentation for Offices
• Update and maintain HRIS records accurately and timely
• Prepare and generate periodical HR reports

• Lead and plan comprehensive training lessons for new hires in the team
• Act as a Subject Matter Expert (SME) who coaches and mentors new hires
on all Onboarding & Movement processes
• Provide support in managing the team by stepping up and filling in for team
leaders in their absence
• Identify gaps and update the relevant documentation from time to time
• Perform regular data cleansing to ensure there are no discrepancies
• Actively involved in COP (Close of Pay) for Australian employees every
fortnightly (A1 Payroll) which requires payroll validations
• Handle complex cases which requires in depth analytical and decision
making skills
• Engage with other functions, including HRBPs, to identify process
improvement

• Ensure alignment and compliance with internal controls including Group
Level Documents, agreements, systems, standards and procedures
• Contribute towards achieving set performance targets, benchmarks and
KPIs by focusing on maintaining up-to-date, accurate and timely data in
1SAP
• Develop supportive relationships with others in the team and demonstrate
and promote operational discipline when executing day-to-day activities
• Contribute to maintaining a culture of innovation, learning and development
and continuous improvement; a Step-Up culture
• Recommend improvement initiatives to existing processes, practices and
systems
• Ensure local operating procedures and documentation is maintained at all
times
• Assist with system testing and internal controls as required, and ensure
adherence to implementing improved controls
• Provide assistance with internal and external audit requirement
• Uploads Master data into HR system
• Validates correctness of master data by performing daily audits and
checking
• Provides expert feedback to employees
• Assists with pre and post pay run data validation processes