ASSET MANAGEMENT AND LOGISTICS OPERATIONS ADVISOR
International Golden Group
Total years of experience :21 years, 2 Months
IGG is a UAE based and focused multifaceted Military contractor providing services to the UAE land, sea, and air forces. The program I am engaged in is a Design, Build, Operate program for training facilities.
Reporting to - Program Director
Responsibilities
Advising and guiding the PGC regarding operational considerations at the design stage of construction programming. Build and manage the required operational team to appropriately operate program facilities after construction. Establishment of operational Policies and processes.
Design, preparation, and tender of program operations contracts.
Form and lead tender committees tasked with appointing operations contracts.
Lead the Operations contract management team, administration, and oversight teams. Management and oversight of operations logistic functions.
Establishment of operational Policies and processes.
Operations contracts budget control, management, and sign off.
Implementation and management of 24/7 program asset management system and support center. Achieved 14% operational cost reductions from active contractor management for 2020-2021.
Successfully tendered, awarded and managed circa AED 700, 000, 000 worth of operations contracts.
Directly responsible for;
• All Business unit operations, budgets, and finances.
• Closing out all Defect Liability Period (DLP) issues for the MEP business.
• Collection of retention monies from finished projects for the MEP business.
• Sourcing and tendering for FM contract opportunities.
• Selection and implementation of Company asset management system and CAFM system (Computer Aided Facilities Management)
• Operation of 24/7 customer support center.
• Formation of FM business processes and procedures.
• Integration of FM procedures with the corporate support service processes - Finance, procurement, estimation, HR etc.
• Mobilisation of contracts.
• Recruitment of technical and administrative staff.
Additional Responsibilities
• Consultation services to the company’s modular prefabrication plant to assist them in understanding; barriers to production, output quality, production process improvements, maximizing staff output.
• Consultation services to the company’s HR department to improve; company licensing and renewals processes, visa processing, tracking staff movements, and smoothing labour demand flows.
• Business development for the MEP business and Modular prefabrication plant.
• Management of the company IT department; Implementation of job logging process and reporting, implementation of asset registry operational management.
Achievements
• Achieved improvements in quality statistics of modules leaving the prefabrication plant from 60% deficient to 15% deficient in 2 months.
• Reducing visa processing times from over 2 months to less them 1 month.
CORE SKILLS/COMPETENCIES
• Financial management; capital and expense budgeting, accruals, and reporting, budget control, cash flow management
• Excellent communication and presentation skills
• Personnel development
• Building strong relationships and strong rapport with teams and customers at all levels
• Excellent understanding of internal business processes and policies
• Excellent leadership skills
• Strong bias towards continuous improvement and process improvement
• Solid business management skills
• Act strategically and apply good judgment
• Managing, evaluating, and reviewing service provider performance
• Successfully manage urgent and complex tasks simultaneously
• Effective win/win negotiations
• Developing and maintaining solid preventative maintenance programs
• Facilities Management Operations
Directly responsible for;
• All company operations.
• Pricing tender opportunities. Both cost of manning resources and material resources for a given scope of work.
• Mobilization of contracts.
• Resource planning for contracts and support services.
• Operations Management; maintenance, cleaning, security, solid waste, waste water, CCTV & ACS, Fire Fighting systems, pest control, water tank cleaning & micro bio testing.
• Business strategy; Creation of company targets and goals.
• Creating budgets and ensuring managers work within the parameters of their budgets.
• Procurement processes; Implementation of, process management, ongoing procurement
• Supplier management.
• Staff appraisals; designed and implemented staff appraisal system and manage all staff through the system
• KPI’s and SLA’s; setting internal KPI’s & SLA’s and management of staff towards them. Adherence to KPI’s & SLA’s set by clients.
• Energy management; introduction and implementation of practices across managed buildings.
• HR policies and processes; Creation and implementation of standard terms and conditions, leave entitlements, disciplinary procedures, onboarding, leave planning etc.
• Staff recruitment for technical, administrative, accounting and management positions.
• Personnel development; of direct reports and coaching direct reports in the development of their staff. (Including formal and non-formal training).
• CAFM system; selection and implementation, and rollout of CAFM processes.
• Selection and implementation of accounting software.
• Authorized signatory for company bank account.
• Authorized signatory for all LPO’s, invoices, and company documentations.
• Quality management; Implementation of and operation of.
Additional Responsibilities
• Seeking new business development opportunities.
• Building relationships with potential partner companies and supplier companies.
• Financial planning and cash flow management.
• IT infrastructure management. (Email, cloud storage, printing, phones etc.)
• Lean practices; implemented “visual management” techniques and continuous improvement management practices.
Achievements
• Achieving 100% staff retention since starting the Business.
• Growing the business from zero contracts to AED 40, 000, 000 per year turnover.
• Getting key staff members qualified in their FM roles.
• Successfully tackling the additional challenges and responsibilities that come with running a new business.
In this role I was responsible for and managed;
• All business unit operations.
• Operational budget; management of and adherence to.
• Administrative support; management of operations admin support team.
• CAFM system operation & call center management.
• Mobilization of contracts.
• Quotations; generation of and approval of tender pricing & out of scope works.
• KPI’s and SLA’s; management to specified KPI’s, setting internal KPI’s and management of teams to them.
• Supplier management; ensuring suppliers and sub-contractors adhere to the set KPI’s.
• PPM’s; creation of annual schedules and implementation of.
• Operations management; Maintenance, cleaning, security, lifeguarding.
• Liaison with multiple departments to achieve smooth operations.
• Customer relations; maintaining a positive relationship at all times.
• Continuous improvement; implementation of visual management techniques and continuous improvement activities.
• Facilities operations; residential towers, golf course, commercial buildings, retail outlets.
• Staff recruitment; trips to India and Africa to personally select the staff for contracts.
Achievements
• Driving the integration of the separate services offered by the group.
• Pricing and mobilizing the groups first Integrated Facilities Management contract.
By utilizing a six sigma style process management strategy I have refined our helpdesk processes, procurement processes, and invoicing processes to save on wasted time and to improve our rectification turnaround times which has been key to our client satisfaction.
Project managed a 10 man team tasked with the change of an electrical testing database. This role involved:
• Identifying the procedural flaws resulting in wasted man-hours.
• Improving standard operating procedures.
• Improving documentation and the filing of documents.
• Identifying the requirement for the frequency of testing in accordance with the UK Health and Safety Executive and changing schedules to match.
• Aligning the testing of new equipment with the current schedules and the role out of a new IT infrastructure.
• Implementing changes, monitoring progress, and making continual improvements.
• Instructing others on new procedures.
• Reporting through the chain of command at all stages of the project.
UK based Senior Aircraftman
Duties include:
Planning monthly servicing schedules for the workshop, fault finding, prioritising rectification and rectification of Engineering equipment such as:
• Engine driven mains generators.
• Engine driven aircraft generators 115/200 Volts 400Hz.
• Engine driven diesel burning heater units.
• Engine powered air compressors.
• Engine and motor powered aircraft hydraulic testing rigs up to 4000-psi/270 bar.
• Motor driven nitrogen purification trolleys.
Associated duties:
• Custodian of all precision termination equipment, ensuring all calibration is completed on time and recorded accurately.
• Control of stores.
• Custodian of all test equipment.
• Responsible for all workplace hazardous materials, oils and lubricants, ensuring COSHH paperwork is kept accordingly.
• Aiding, monitoring, supervising and developing junior technicians in the section.
Various UK exercises attended for durations of up to 3 weeks. Required duties as above plus planning, installation, testing and maintenance of power and lighting requirements for temporary living accommodation, Engineering HQ’s and field workshops.
Team leader when erecting and installing temporary installations.
Maintenance tasks on plant, equipment and building fabric maintenance for the indoor snow slope facility.