Adeeb Bakhsh

Canspect www.canspect.com is the world’s leading independent inspection company, constituting a specialized group of senior engineers and inspectors experienced with the latest standards, methods, and technologies
As the General Manager of the countries within the Middle East and Africa my responsibilities include:
o Managing the regional operation and providing support to Canspect world-wide operation (when and where required).
o Business and Market Development.
o Strategy development and implementation.
o Project Management Consulting, Project & Portfolio Management.
o Developing, Reviewing and Approving Business Processes, Policies, Procedures.
o Business and Information systems analysis, consultation and management.
o Applying and Enhancing Best Practices and QA/QC.
o Member of the Board of Directors
Projects (at a glance):
Saudi Railway Organization (SRO) - KSA
Saudi Railways Organization www.saudirailways.org is one of two state-owned companies that operates Saudi Arabia's rail network. The SRO operates a network of railways with a total length of approximately 1, 380 kilometers. The network consists of two main lines. A 449 km passenger line that links Dammam with Riyadh, and a 556 km freight line that connects the King Abdul Aziz Port in Dammam with Riyadh In addition, about 373 km of auxiliary lines branch from SRO's main lines and connect some industrial and agricultural areas, and military sites, with export ports and residential areas
Princes Nourah bint Abdulrahman Univeristy - KSA
Princess Nourah Bint Abdulrahman University www.pnu.edu.sa is a public women’s university located in Riyadh, the capital of Saudi Arabia. It is the largest university for women in the world. The university offers diplomas, bachelor and postgraduate degrees. It has over 60, 000 students in 34 colleges in the city of Riyadh and in the neighboring cities, a preparatory year program for all first year undergraduate students, an Arabic Language Institute (for non-speakers of Arabic), a Deanship of Community Service and Continuous Education, and a Community College. It has more than 5000 academic and administrative staff.
As the project lead consultant and project manager managing the work of all staff, consultants, and professionals involved in this project my responsibilities included:
o Project Management from imitation till closer.
o Ensuring the adherence to required QA/QC Standards.
o Reviewing project documentation and inspection reports.
o Applying and Enhancing Best Practices.
o Conducting regular and exceptional meetings and site visits.

CAMC - Contemporary Application Management Consulting is a well established consulting firm involved in the development and implementation of strategies, business models and solutions.
As a managing / consulting partner and also the director of the ICT division of the company my responsibilities include:
o Business and Information systems analysis, consultation and management.
o Project Management Consulting, Project & Portfolio Management.
o Developing, Reviewing and Approving Business Processes, Policies, Procedures.
o Developing, Deploying and Managing ICT Infrastructure.
o Managing and Participating in Strategy development and implementation Projects.
o As the director of the ICT division my responsibilities also include ICT business development.
Projects:
General Commission for Survey - Information Technology Department (GCS) - KSA
GCS www.gcs.gov.sa is a national survey organization for Kingdom of Saudi Arabia, its mission is to ensure that survey, mapping and charting activates are effectively coordinated and regulated within KSA, comply with governing standards, and fully support the national interest. GCS is to provide the private and public sectors, products, service and support through its own or by partnership with national and international organizations.
As the project lead consultant and project manager managing work of over 30 consultants, client counterparts and professionals involved in this project my responsibilities included:
o Managing the Project.
o Applying ITSM, PM and QA/QC Standards.
o Applying and Enhancing Best Practices.
o Portfolio and Project Management Consulting.
o Business Process
o Benchmarking Management.
o Mentoring Counterparts.
This project enables best practice not only to evolve but also to drive quality and efficiency throughout the IT service management. My engagement in this project covers the following activities:
- Applying the appropriate methodology and best practices to advance IT towards greater maturity.
- Applying services which are better aligned with business priorities and objectives.
- Embedding a stakeholder focused value system that is characterized by internal IT support team cooperation, continuous process improvement orientation, and stakeholder focused service delivery.
- Implementing practices of planning, designing, developing, delivering and optimizing that are both fit for purpose and fit for use.
- Enhancing existing support, service and service delivery processes; and introduce where required new processes along with the required policies, procedures, forms and templates ensuring standardization and seamless integration among processes.
- Introducing the structure, functions, responsibilities and roles that are required to deliver services which provide business value.
- Better utilizing the relevant hardware and software tools that will ensure proper management, monitoring and evaluation.
- Overseeing Information and Communication Technology related initiatives, and where required, provide management and technical support to these initiatives through applying project management standards.
- Applying standardized quality management and quality assurance methodologies to ensure proper management throughout project life cycle and thereafter.
- Developing, monitoring and managing the required Key Performance Indicators (KPI’s) and Critical Success Factors (CSF) along with other Performance and Satisfaction Measures.
- Standardizing, developing and managing documents through the introduction of a repository and version control.
- Ensuring that the staff working within complex processes has more general knowledge as well as skills required for specialized activities along with access to related knowledgebase.
- Enabling Portfolio and Project Management in the IT department. This included setting the process, applying the methodologies, training and mentoring the project management teams.

CAMC - Contemporary Application Management Consulting is a well established consulting firm involved in the development and implementation of strategies, business models and solutions.
As a managing / consulting partner and also the director of the ICT division of the company my responsibilities include:
o Business and Information systems analysis, consultation and management.
o Project Management Consulting, Project & Portfolio Management.
o Developing, Reviewing and Approving Business Processes, Policies, Procedures.
o Developing, Deploying and Managing ICT Infrastructure.
o Managing and Participating in Strategy development and implementation Projects.
o As the director of the ICT division my responsibilities also include ICT business development.

Projects:
National Unified Procurement Company for Medical Supplies (NUPCO) - Saudi Arabia
NUPCO www.nupco.com is the largest national company of its kind in the Middle East responsible for the centralized procurement, warehousing, distribution, and re-exporting of pharmaceuticals, medical equipments and supplies for all public hospitals and healthcare facilities of Kingdom of Saudi Arabia.
As the project lead consultant leading over 12 consultants involved in this project my responsibilities included: assumed
o Managing the project and teams.
o Reviewing NUPCO Strategy.
o Developing and Reviewing the Organization Structure for the whole Company.
o Developing Policies, Procedures and Authority Matrix.
o Reviewing and Approving Policies, Procedures and Authority.
o Ensure alignment of all related deliverables with SAP Enterprise Resource Planning (ERP).
My consulting engagement in this project covered the following areas:
- Finance, Procurement and Logistics.
- Information and Commutation Technology.
- Archiving and Document Management.
- Human Resources and Administration.
- Facility Management, Security and Safety.
General Commission for Survey (GCS) - Saudi Arabia:
GCS is a national survey organization for Kingdom of Saudi Arabia, its mission is to ensure that survey, mapping and charting activates are effectively coordinated and regulated within KSA, comply with governing standards, and fully support the national interest. GCS is to provide the private and public sectors consulting, products, service and support through its own or by partnership with national and international organizations.
As the project lead consultant and project manager managing work of over 30 consultants and professionals involved in this project my responsibilities included:
o Managing the Project Management Office (PMO).
o Consultant with the Strategic Planning Team (SPT).
o Project Management Consulting.
o Benchmarking Management.
o QA and QC of Project Tasks and Deliverables.
o Mentoring GCS Counterparts.
My consulting engagement in this project covers the following strategy areas:
- Human Resources and Organizational Development.
- National Human Resources and Corporate Social Responsibilities.
- ICT and Spatial Data Infrastructure.
- Facilitates and Assets Management.
- Finance and Budgeting.
- Products and Services Supply and Support.
- Regulatory and Licensing Control.
- Market Research, Public Awareness and Strategic Partnerships.
Achievements:
 Participated and Managed in the development of Strategies, Policies, Procedures and Business Processes (among other deliverables) for national projects.
 Managed and Deployed ITSM, PM, Q/A and QC for national projects.
 Participated and directed manpower development.
 Developed the ICT business unit for CAMC.
 Enhanced CAMC management consulting.
 Developed business relations critical for CAMC.

Dr. Sulaiman Al-Habib Medical Center www.drsulaimanalhabib.com is one of the finest health care providers in Kingdom of Saudi Arabia. The organization started a huge expansion in operation (hospitals and specialized clinics) and locations (Riyadh, Qaseem - KSA and Dubai - UAE) in 2006.
As the Director of the IT department at Dr. Sulaiman Al Habib Medical Center my responsibilities included:
o The overall setup and management of the HMC ICT; that included managing the design, setup, implementation, deployment and training for all ICT projects across middle east.
o To lead vision of the company to automate most non-automated processes.
o Ensure zero downtime of all ICT and related medical systems.
o Responsible for the selection and procurement of the appropriate hardware and software.
o Vendor and contract management for hardware, software, licensing and services outsource.
o Ensure uniformity and integration of ICT with the overall strategy of the company.
o Responsible for verifying and ensuring the completeness and compliance of subcontractors work for all ICT and low-current systems (CCTV cams, Nurse Call System, Announcement System, Pager System, TV and Radio Systems and PABX).
o Responsible for managing, improving and upgrading the existing ICT operation and infrastructure.
o Member of the hospital management team that operates the hospital (Hospital Committee).
Projects & Achievements:
 Commissioned two Medical Centers in Dubai, two Specialized Medical Centers in Riyadh and participated in the design of two hospitals one in Qaseem and the other in Riyadh.
 Developed and maintained the IT Strategic plan which ensured that technology and related infrastructure met and supported HMC long range plans.
 Designed and managed the construction and setup of two data centers in Riyadh and Dubai.
 Established the communication infrastructure and setup medical Imaging system to facilitate external medical consultants (from Europe and USA).
 Established the status and importance of ICT by innovative value added solutions which resulted in me as IT director to be the Member of the hospital management team (Hospital Committee).
 Established a state of art Voice over IP infrastructure linking all offices, hospitals and clinics.
 Introduced and ensured timely implementation of various smart building solutions and advanced hospital technologies like Nurse Call, pager system, TV and Radio systems.
 Enhanced the service level by optimizing IT and IT related processes, which directly impacted in a positive way the services provided by the hospitals to the patients.

International Modern Hospital, www.imh.ae a newly established hospital (at that time) in Dubai that started operation around mid 2005.
As an ICT Director / Consultant my responsibilities included:
o Enhance the design of the ICT for the hospital before commissioning.
o The overall setup and management of the International Modern Hospital IT; that included managing the setup, implementation, deployment tasks for all IT projects.
o Ensuring the completeness and compliance of subcontractors work for all IT and low-current systems (CCTV cams, Nurse Call System, Announcement System, Pager System, TV and Radio Systems., PABX and Other Systems) in the hospital.
o Responsible for the development of all Human Resources Systems which included Payroll, Attendance Tracking (using bio-metrics technology), Leave Management, Ticketing and Other Systems.
o Ensure smooth operation of the ICT department from commissioning.
Projects & Achievements:
 Timely commissioning of all ICT infrastructure and other low-current systems.
 Realigned the undergoing software development and implementation projects and ensured successful deployment.
 Recommended reliable, long term and cost effective management and ICT solutions.
o Member of the hospital management team that operates the hospital (Hospital Committee).

Saad Group is a group of Companies (ranking among top ten in KSA) with diverse business in Middle-East & Europe with a total staff of over seven thousand in banking, Medical, IT & contracting. The Saad Specialist Hospital www.saadmedical.net is the most advanced and technology embracing territory healthcare center in Saudi Arabia.
As IT Director for Saad Specialist Hospital my responsibilities included:
o The overall management of the Saad Specialist Hospital IT department heading a professional IT Staff of over sixty under five divisions, those of Networking & Security, Software Development, Application Support, PACS and Operations.
o Ensure the twenty four by seven operation of the hospital IT infrastructure which had over 1500+ PC’s and high end medical equipment connected through a very advanced network that also included wireless and satellite connections with remote sites. This structure at that time supported more than 2000 employees.
o Evaluating the current and a proposed Hospital Management System and Financial System; this included performing Business Analysis of current information, information flow and processes. Thereafter, producing the necessary documents and applying the necessary measures to enhance or change the information flow and process integration.
o Developing, Enhancing and Implementing IT Policies and Procedures.
o Evaluating IT Job Requirement and then developing the required career and training path that will contribute to raising the level of all IT staff and at the same time will ensure that the hospital interests are taken care of.
o Member of the hospital management team that operates the hospital (Hospital Committee).
Projects & Achievements:
 Restructured and aligned the IT department structure and operation to the strategic business objectives. Further to that, established the talent and career development program for IT.
 Geared the ICT for 24/7 operation and support that raised the service quality and ensured timely resolution of issues.
 Motivated the staff and worked to increase their productivity and promoted the team work.
 Speedy establishment of a new system which at that time was very critical to the hospital business (this system was a partner integration system).
 Restructured the salary scale and benefits which were the main factors for the lack of motivation.
 Established discipline and ensured accountability.

This is a project sponsored by the German Government and executed by the German Technical Cooperation (GTZ). The project is to support FH/FP in Yemen covering seven Governorates. Major tasks assigned to me are:
o Analyzing and assessing available information.
o Identify accuracy and correctness of information and gabs in information flow.
o Develop the necessary documents for automation; including information flow using DFD, description of processes, and forms (among other forms and reports).
o Analysis, Design and Develop the Database and System for tracking Health Facilities information and the Database and System for tracking German Sponsored Family Health/Family Planning Project activities in Yemen.
o Develop the necessary Reports, Queries and Statistics to assist Responsible Staff and Decision Makers both in the Yemen Government and GTZ.
o Train and lead the FH/FP experts and professionals in implementing and utilizing the systems.

o Responsible for the Analysis of current information, business functions and information flow, and thereafter, recommending the appropriate Financial Software Package.
o Responsible for studying, recommending and implementing a new IT infrastructure, this included Networking, Communication and other IT matters.
o Responsible for all HR matters.
o Responsible for evaluating Job Requirement and then developing the required training path that will contribute raising the level of all staff and at the same time will ensure that the training curriculum supports the company current and future plans.

o Responsible for the Analysis of current Information and Information Flow, and thereafter, producing the necessary documents and applying the necessary measures to enhance or change the work flow to a more structured and systematic approach.
o Responsible for the Implementation of ERP solution.
o Responsible for restructuring and implementing a new IT infrastructure, this included Networking, Communication and other IT matters.
o Responsible for the study and implementation of Internet and Intranet solutions using wireless, DSL and LL solutions. This is through the use of Frame Relay and other facilities provided by ISP.
o Developing, Implementing and supervising the required plans to migrate from old systems and operating systems (both on the Client and Server Side) to the new infrastructure.
o Developing and Implementing new IT Policies and Procedures.
o Coordinate the work with all other departments and branches (9 locations).

Working as a sub-contractor for this highly reputable company in Yemen, that was rewarded the contract for supplying hardware, developing software, setting-up network, establishing communication and providing training for Nation wide Prisoner Information System (PIS). This system is developed locally to run on MS SQL server utilizing the Client-Server Methodology and it will accommodate at the first implementation stage 7 locations. Then after, it will be expanded to cover 22 locations all connected to each other and linked to the central authority. Major tasks are:
o Developing and following-up the work plan for all project aspects; including:
- Field Visits.
- Network and System Analysis..
- Software Development and Construction.
- Technical and User Documentation.
- Network and Software Installation and Implementation.
- Windows, Network and PIS Application Training.
o Evaluating current sites for suitability, available facilities, staff qualification, communication and electricity. This is to enable me to develop the necessary list of requirements and then submit setup plan to prepare sites to accommodate the new systems.
o Performing System Analysis and Design for the PIS system, including analyzing and assessing available information (Current Physical and Logical), developing Data Flow Diagrams, Entity Relationship Diagrams, Data Dictionary, Business and Computer Process Flow, Process Description, Process Design, Screen Design, Interface Design and other Analysis and Design tasks.
o Laying down the network design and setup requirement together with the necessary related communication requirement.
o Suggest Training material and Providing Guidance and Advice on Training matters.
o Supervise Software development tasks, starting with Construction and Coding ending with Testing and Deployment.
o Conduct the necessary transactions and correspondence locally and international in-order to obtain the required Hardware, Network and Communication equipment.

This is a project sponsored by the German Government and executed by the German Technical Cooperation (GTZ). The project is to support FH/FP in Yemen covering seven Governorates. Major tasks assigned to me are:
o Advisor on the selection of Hardware, Software and Network for the FH/FP main central office.
o Responsible for planning, supervising and in times executing the implementation and setup of the Hardware, Software and Network.
o Advisor to the project in Automation and Information related matters; including training, workflow and document flow automation and Internet.

This is a project sponsored by the German Government and executed by the German Technical Cooperation (GTZ). The project is to setup the whole IT structure in Yemen Ministry of Planning and Development (MPD); this is to cover Hardware, Software (packaged and custom developed using ORACLE), Network and Training. Major tasks assigned to me are:
o Suggesting software tools that help in the standardization of the analysis and design in MPD.
o Performing the analysis and design for several of the MPD Master Plan Systems using CASE tools.
o Setting up the database design, recommending screen designs and menu and program structure.
o Developing the Questionnaires and Data Collection forms and educating users in their use.
o Follow-up the testing and implementation of the designed systems.
o Co-operate and coordinate with others in the field of Information Management and Monitoring.
o General Computer consultancy and troubleshooting (both network and stand-alone) in MPD.

o Implementer and Advisor for the selection of Hardware, Software and Networks for several clients in Yemen. Following is a list of some of the major clients:
- United Nation Support to Aden Free Zone.
- Aviation and Engineering Company,
- Aden Cement Enterprise.
- GTZ - German Technical Cooperation, Family Health / Family Planning Project.
- GTZ - German Technical Cooperation, Equal Chances Project (EC-WID).
- Euro-Design Group and Al-Yarmook Hotels.
- University Medical Center.
o Develop training material and training strategy for several applications and databases.
o Organize, participate and conduct training for several applications and databases

o University of Aden, College of Engineering, Republic of Yemen, 1994 and 1999.
Teaching Assistant, 1st and 2nd Year Math Courses.

o Applied Science University, Computer Science 1998.
Instructor, Introduction to Computing and Computers Courses.

o Computeach, Kingdom of Saudi Arabia, 1986.
Instructor, Several Computer Courses.

o Carleton University, School of Computer Science, Canada, 1982.
Teaching Assistant, 1st Year Computer Programming Courses.

o Develop training material and training strategy. This training included MS DOS, Windows 3.x, Windows NT, ORACLE and application used (Yemen Passport Issuing system).
o Conduct training for users and administrators of the Passport Issuing system.
o Perform installation, configuration, setup and testing of the Passport Issuing System; including:
- The necessary hardware (Systems, Printers, Network and related devices).
- Windows NT (Servers) and Windows 3.x (Clients).
- ORACLE and Passport and Immigration Package.
o Provide user and technical support for the Passport Issuing System.
o Administered the ORACLE database and NT server in two cities (Sana’a and Aden).

o Managed and participated in the enhancement projects for the existing Software and the selection of new applications.
Areas targeted included:
- Administration,
- Finance,
- Security,
- Technical (Covering several aspects in the oil industry) and
- Other applications covering (Customs, Medical, etc.);
Tasks carried included:
- Studying and documenting user requirements:
- Determining the need for new systems;
- Determining the need for enhancements;
- Detailed Analysis of user requirements;
- Designing systems;
- Supervising development;
- Implementation and testing systems; and
- Approving the final system prior to installation in user sites.
o Throughout the above tasks I was responsible for maintaining structured development and quality assurance methods in addition to developing and maintaining all the necessary Integration and Interfacing of most applications.

o Technical advisor to Balubaid International Computer Center, a successful Hardware/Software retailer located in Jeddah, Saudi Arabia.
o Developed bilingual applications for a number of private companies in Saudi Arabia; included:
- General Ledger,
- Accounts Receivable,
- Accounts Payable,
- Billing & Sales,
- Purchasing,
- Payroll, Personnel,
- Fixed Assets,
- Stock Control,
- Polyclinic Management and
- Accounting Systems.
These Private companies included:
- MARCO (Maintenance of Air Condition),
- Al-Sawani Stores (Department Stores),
- Osama Khairi Est. (Foodstuffs),
- Al-Basateen Real Estate,
- SIMSIM (Auto Spare Parts), and
- Al-Bwadi Polyclinic.
o Conducted a Requirement Definition a System Design and Software development for Saudia (Saudi Arabian Airlines). The package developed is to aid the analysts in Saudia in performing the “Job Analyses and Target Selection” programs in an automated and efficient way.
o Coordinated the installation of stand-alone and PC Network at several sites.
o Performed Requirement Definition studies for several medium sized wholesalers / retailers and manufactures located in Jeddah, Saudi Arabia.
o Managed the Software development team in coordination with CRESCENTECH Saudi Arabia. A Total Solution firm; Software developed included:
- General Ledger,
- Budgeting,
- Account Receivable,
- Accounts Payable,
- Billing & Sales,
- Purchasing,
- Payroll and Personnel,
- Time Attendance,
- Fixed Assets,
- Bill of Material,
- Costing, Access Control and
- Management Reporting,
o Technical advisor for the selection of Hardware, Software and Networks for several companies; these companies included:
o Saudi Paper Cup & Containers Co., MARCO (Maintenance of Air Conditioning), Saudi Fishing Company (Al-Ahlia) and several other clients.

o Supervised, managed and participated in the development of new systems and the enhancement of existing system; tasks performed included:
- Studying and documenting user requirements;
- Determining the need for new systems;
- Determining the need for enhancements;
- Detailed Analysis of user requirements;
- Designing systems;
- Supervising development;
- System Implementation and deployment; and
- Acceptance testing of the final system prior to installation in user sites.
In addition to the above tasks, I was managing the work of my group through:
- Giving guidance and assistance;
- Maintaining the Quality measures;
- Participating in the evaluation and testing; and
- Participating in packages approvals.
o Throughout the above tasks I was responsible for maintaining structured development methods and QA that covered projects for enhancing existing systems and developing new systems. This was possible through defining formal approval points and deliverables that correspond to each project; projects included works on the following systems:

- General Ledger System (Enhancement).
- Account Receivable System (Enhancement).
- Employee Travel System (New).
- Employees Grading, Merit Increases, Bonuses & Promotions System (New).
o Supervised and participated in the migration of old systems to new systems; tasks performed included:
- Defining Data Requirements.
- Defining Data Conversion Rules and Constraints.
- Defining and Designing required programs for conversions.
- Defining Evaluation Methods.
- Approving conversion and discontinuation of old systems.
o Participated in several studies to define the interfaces among all major Applications used in SAMAREC.
o Supervised and participated in applying SAMAREC’s new Policies and Procedures to the corresponding Financial and HR systems.

o Working in a team that is responsible for the restructuring of SAMAREC financial system. My main task (among others listed below) was to ensure a smooth and transparent migration from the old systems to the new systems; tasks included:
- Recommendation on the accounting structure.
- Implementation strategy and guidelines.
- Development of accounting Policies and Procedures Guides.
- Guide and monitor implementation.
o Participated in a “Computer Institute” Feasibility study for USAID in Yemen. The study covered Market Demand, Operating Cost, Initial Setup, Staffing and Curricula
o Assigned responsibility for practice development in the areas of small systems development projects and advisory services for medium size businesses in Saudi Arabia.

o Developed and instructed training programs for the user support groups of M&D (McCormack & Dodge/Dun and Bradstreet) applications Software. The overall instruction included instructional seminars and concentrated on the-job training.
o Coordinated the implementation of various financial packages, including General Ledger, Accounts Receivable, Accounts Payable, Fixed Assets, Capital Projects, H/R, Payroll, PC Link.
o Conducted a comprehensive program to study and document special user-group requirements.
o Participated in several requirement definitions for the interface and integration of PETROMIN Master Plan Systems.
o Provided continued support and maintenance for users. The key to this program was the effective and often creative solutions required to meet the ever-changing user needs.