IT Manager
saudi Fisheries company
Total years of experience :9 years, 4 Months
Ensure an end to end delivery of application services to meet customer requirements and
end to end service delivery process responsibility for all services provided with the
accountabilities for development and maintenance of Services delivery strategy focusing
on the availability, performance and scalability and quality of Infrastructure services
function and Conduct Post Implementation Review.
Participate in requirements specification process, including technical assessment and
detailed design of solutions for complex end-to-end projects. Research, analyze, evaluate
and recommend new service delivery methods and techniques and ensure compliance to
SLAs, manage service delivery and monitor end to end performance
To lead and manage the Sections, defining, developing and implementing plans, policies and
procedures that meet the needs of the Business
Lead the Digital Transformation
Examine and evaluate current systems
Identify system requirements
Liaise with users to track additional requirements and features
Document interfaces between new and legacy systems
Collaborate with IT team and developers to produce new systems
Validate changes by testing programs
Train users on the new operation systems and provide support
Ensure deadline and budget requirements are met
Stay up-to-date with current technologies and technical developments
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk clients through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Networks.
Install computer peripherals for users.
Follow up with clients to ensure issue has been resolved.
Gain feedback from clients about computer usage.
Run reports to determine malfunctions that continue to occur.
Teaching Computer Skills at Property Year in Prince Sattam University in Al-Kharj .
Teaching Computer Skills at Prince Sultan collage for Military Industries Corporations in Al-Kharj
* Extended system administration and helpdesk support to include analysis, diagnosis and resolution of hardware and software
issues, implemented solutions for installations, maintenance, upgrades, troubleshooting and provided support under stringent
deadlines in a fast-paced, 24X7 environment.
* Oversaw network resources and overall management of computer resources as well as setting up user’s accounts. Evaluated
latest/most innovative technologies to help organization achieve established goals in an efficient and effective manner.
* Installed and assembled PC's and associated hardware and ran basic diagnostic tests. Handled Network Cabling as well as
installed/configured network equipment like routers, switches and firewalls.
* Efficiently worked on Data Migration from one database to the other database in order to ensure smooth functioning of the
operation in an efficient and effective manner.
* Proactively dealt with user issues and took ownership of user problems, thus responded to inquiries from clients and helped
them resolve hardware/ software problems.
* Instrumental in developing the system and data migration, thus accountable for administrating
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