IT Technical Support
CONCENTRIX
Total years of experience :3 years, 5 Months
Professional Experience Prompt:
• Diagnose and troubleshoot hardware and software issues for Windows platform, ensuring minimal downtime and optimal system performance.
• Collaborate closely with cross-functional teams to escalate complex issues and facilitate timely resolutions.
• Implement proactive maintenance strategies, including software updates and system optimizations, to prevent recurring technical issues and enhance overall system stability.
• Document troubleshooting procedures and solutions in the knowledge base, contributing to improve the efficiency of future issue resolution.
• Continuously stay updated on emerging technologies and industry best practices to provide cutting edge technical support and ensure alignment with evolving customer needs and expectations.
Coaching and training agents on improving
Customer Interaction and offering advisors guidance
Used open and closed questioning to obtain relevant information quickly