Recruitment Manager
Hsbc - United Arab Emirates
Total years of experience :11 years, 6 Months
Delivering end-to-end recruitment process for HSBC MENA;
Developing and maintaining a strong working relationships with the hiring managers;
Partnering with respective HR Managers throughout the recruitment lifecycle to ensure the completion/adherence to relevant hiring approvals, job descriptions etc.;
Managing the offer process - including providing up-to-date salary / rate and market information and comparison data from recent hires in the business area and successful transition from offer stage to start date;
Acting as first point of contact to liaise with the key delivery teams, ensuring seamless hands-offs and focusing on candidate and hiring manager’s experience;
Supporting Emiratization program by sourcing and screening and conducting assessment centers for UAE Nationals;
Managing and reacting efficiently to volume hiring;
Working on adhoc recruitment projects
Assist with recruitment process and working closely with the team in making sure all procedures are followed and co-ordination of recruitment is fully covered and under control at all times;
Ensure necessary approvals have been obtained;
Manage candidate dispositions in Taleo;
Scheduling interviews between Hiring Managers and candidates
Perform adhoc projects, tasks and activities as requested
In charge of the overall recruitment process (preparing and posting job advertisements, screening applicants, short listing CVs, conducting initial interviews and drafting employment offers and contracts);
Handle new employees on-boarding process and ensuring a constant smooth and positive employment insertion;
Liaise closely with PRO for employment visa applications and cancellations;
Handle personnel transactions such as new hires, promotions, transfers, performance reviews and terminations in SAP;
Administer compensation and benefits programs such as health insurances, vacations, leaves, air-ticketing, end of services and other employee required assistance;
Assist in development and implementation of human resource policies;
Work jointly with various departments in a consultancy role, assisting line managers to understand and implement Group’s policies and procedures as well as interpreting and advising on employment laws (UAE, KSA, Morocco, Egypt)
Handle and resolve customer complaints/ on the road issues/relocations;
Obtain and evaluate all relevant information to handle product and service inquiries;
Keep records of customer interactions and transactions;
Record details of inquiries, comments and complaints in Salesforce;
Communicate and coordinate with internal departments (outbound/inbound);
Follow up on customer interactions;
Provide feedback on the efficiency of the customer service process
Monitor all hiring and recruitment processes for compliance with local law and company policies and standards;
Assist with orientation of new employees;
Train new hires on Human Resources processes, programs, policies, information systems, etc;
Provide HR advice and support to line managers and employees, explaining procedures and policies in a timely effective manner;
Maintain confidentiality and security of employee and property records, files, and information;
Generate Human Resources data reports as required or as requested;
Serve as Human Resources subject matter expert and participate on project team;
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Assist management in screening resumes, conducting interviews and selecting new hires;
Assist employees with internal and external transfer requests and procedures;
Maintain applicant flow, medical screen, orientation and transfer request logs;
Communicate to all applicants receiving a job offer the necessary documentation required;
Create new employee personnel file;
Assist with orientation of new employees;
Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines;
Maintain confidentiality and security of employee and property records, files, and information;
Support all co-workers and treat them with dignity and respect;
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality;
Develop and maintain positive and productive working relationships with other employees and departments
Coordinate office activities and operations to secure efficiency and compliance to company policies;
Answer calls from customers regarding their inquiries and if required direct it to the right person;
Provide general administrative and clerical support including mailing, scanning, faxing and copying to management;
Maintain electronic and hard copy filing system as needed;
Assist in resolving any administrative problems;
Schedule and coordinate meetings, appointments and travel arrangements for Managers