Adesh Biswal

Currently working as a Operation Team Leader at Intertek India Pvt. Ltd. where I have to lead team, Maintain TAT, Onboarding new employee in Operation, Client Handling, New employee Documentation, Data Manage & Report Preparation etc.

• Talent Acquisition: Onboarding new employees with experience in end-to-end recruitment, gathering necessary paperwork, helping new
employees with joining kit, providing vital training & ensuring that new personnel receive their computers.
• HR Function: Effectively manage the coordination and execution of HR operations, including offer releases, process and system workflows,
employee communication, policy compliance, documentation management, training planning, onboarding and orientation, and probation
tracking to ensure operational efficiency.
• Client Handle & Coordination: Serves as the primary point of contact for clients, controlling expectations and communication to guarantee
project execution and client satisfaction.
• Resolving Issues: Proactively detects and resolves operational issues or client problems, Guaranteeing Prompt Resolution Without
compromising service quality or turnaround Time.
• Maintain TAT (Turnaround Time): Makes sure that all projects and tasks are finished by the predetermined deadlines, keeping an eye on
developments and taking corrective action when necessary.
• Team Management: Team manage is the process of directing, inspiring and monitoring team members to fulfill goals and perform well.
• Data Management: Proficient in organizing, storing, and maintaining data to guarantee accuracy and accessibility. Competent in data input,
database administration, data analysis, and ensuring compliance with applicable data protection rules.

• Problem Solving: Responds to consumer grievances and concerns, guaranteeing prompt resolution while preserving a satisfying client
experience.
• Customer relationship management: Creates enduring bonds with clients by providing them with individualized, sympathetic service that
encourages loyalty and satisfaction.
• Product Knowledge: Keeps
• feedback

• Client Coordination: By controlling expectations and communication, client coordination as the primary point of contact for clients, guarantees
project execution and client satisfaction.
• Problem Solving: Worked together to tackle complicated client issues with internal departments (sales, technical support etc.)
• Quality Maintain: Maintained accurate records of customer interactions, feedback and complaints in CRM systems.
• Customer Satisfaction: Determined the needs of the client and provided specialized solutions to enhance their happiness and experience.