Technical Account Manager
Integrant
Total years of experience :20 years, 9 Months
- Identify opportunities of growth.
- Creating and maintaining relationships with decision makers and influencers at the client side.
- Supporting and monitoring Delivery teams.
- Building Collective status reports for higher management and Client.
- Work as an escalation point.
- Responsible for Account strategy in addition to cross & up selling.
- Resource Management.
- Prepare Proposals, SOWs and SLAs.
- Requirements gathering and analysis.
- Develop Project plan and timeline.
- Resource Management.
- Handling and supporting Client relationship.
- Monitoring and forming project status to the higher management.
- Prepare SOWs and SLAs.
- Business analysis and requirements gathering.
- Implementing projects modules and features.
- Leading development team.
- Performing code reviews, system integration and deployments.
- Creating and modifying design architecture documents.
- Member of Microsoft development team. Contributed in the development of various desktop and web solutions for different business needs for clients in both Egypt and Qatar.
- Provide technical assistance to junior developers.
- Outsourced to the UAE military headquarter as a .Net senior developer.
- Participated in developing the army internal portal.
- Collaborated with the army officers in implementing new system features.
• Electronic Government of Egypt: Creation of web applications (Admin and Client) for the student dorms for the universities in Egypt. (Using ASP.NET, C#, SQL)
• Mobinil Active Directory Tool: A Windows Application that create, search, update, add and delete Organizational units and the users on the Active Directory. (C#)
• Vodafone Testing Application: A Testing application that allow the admin to add, update and remove questions and exam sets. The tool is integrated with the active directory and provides a crystal report reporting module. (C#, Crystal Reports, SQL)
• Vodafone Egypt Rollout Database: Vodafone Egypt Required new features on their main database application that allow the user to enter and receive all kind of data. (SQL, Access, VBA)
• Qflow Portal: It’s a web portal for a work flow engine. This portal provides all kinds of reports to the users of the work flow engine so that they can access them from anywhere. The reports can be displayed in many formats through the web such as PDfs or word Documents or excel format. (SQL, VB.net, Vb script)
• National Bank of Egypt FTP Application An application that implements most of the FTP command orders through a windows Application. (C#)
• OMS Website: A Website that provides information about the company updated news, success stories and allows users to submit their CVs. Fully Automated Website.
• Vodafone Meeting Room Reservation System: Developed an administration (using VB.NET) and client application to reserve Vodafone meeting rooms. The client is and OCX built in to a meeting request outlook form. Implemented using VB 6, VB script and VB.NET (webservice) and SQL Server backend and exchange backend, with crystal reports .NET as the reporting tool.
• Attendance Application: A windows application that receives employees Ids through a bar code reader.
• Received training on CMM Level 2
• Received training in Advanced Software Engineering at American University in Cairo.
Graduated with Honors